# File won't save **URL:** \ **Category:** SketchUp Free\ **Created:** [February 21, 2021, 9:18pm UTC](https://forums.sketchup.com/t/file-wont-save/154307 "2021-02-21T21:18:51Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![robbie234](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@robbie234](https://forums.sketchup.com/u/robbie234)\ **Post date:** [February 21, 2021, 9:18pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/1 "2021-02-21T21:18:51Z")
hi, ive developed a model in sketchup, but it wont save it.whenever i press save, it just says saving… but then freezes and shortly after says failed to save. i tried closing it but as i thought, when i returned, all my new work was gone again. any ideas what i could do? thanks. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 21, 2021, 9:22pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/2 "2021-02-21T21:22:20Z")
Hard to tell with so little to go on. Try purging unused components and then purge unused materials and see if that helps. ---
**Author:** ![robbie234](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@robbie234](https://forums.sketchup.com/u/robbie234)\ **Post date:** [February 21, 2021, 9:49pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/3 "2021-02-21T21:49:11Z")
ive tried to do that, but for some reason it doesnt let me, as in i follow peoples instructions but under model info there is no option to purge. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 21, 2021, 9:52pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/4 "2021-02-21T21:52:57Z")
> [@robbie234](#): > > but under model info there is no option to purge. That’s not where you should be looking for purging unused on the web version. Go into the Components panel, select the In Model collection and click the Purge button at the bottom. Repeat for Materials. ![Screenshot - 2_21_2021 , 3_54_08 PM](https://global.discourse-cdn.com/sketchup/original/3X/e/e/ee8c63a60169659b25a5b4bf8c557a8ca728e21c.jpeg) ---
**Author:** ![robbie234](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@robbie234](https://forums.sketchup.com/u/robbie234)\ **Post date:** [February 21, 2021, 10:19pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/5 "2021-02-21T22:19:55Z")
i have pressed purge but now it has been frozen again for 15 minutes and isnt saying anything or letting me press anything. what do i do? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 21, 2021, 10:20pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/6 "2021-02-21T22:20:54Z")
How big was the file? Can you download the file to your computer? ---
**Author:** ![robbie234](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@robbie234](https://forums.sketchup.com/u/robbie234)\ **Post date:** [February 21, 2021, 10:21pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/7 "2021-02-21T22:21:39Z")
its 91mb right now. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 21, 2021, 10:23pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/8 "2021-02-21T22:23:31Z")
> [@robbie234](#): > > 91mb That’s probably the problem. Try downloading the file to your computer. ---
**Author:** ![robbie234](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@robbie234](https://forums.sketchup.com/u/robbie234)\ **Post date:** [February 21, 2021, 10:29pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/9 "2021-02-21T22:29:01Z")
is that too big? i shrunk it down multiple times. also it wont let me download it, and if i do how can i edit it afterwards? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 21, 2021, 10:36pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/10 "2021-02-21T22:36:47Z")
> [@robbie234](#): > > is that too big? It is big for a SketchUp file. > [@robbie234](#): > > i shrunk it down multiple times. How did you shrink it down? > [@robbie234](#): > > also it wont let me download it, and if i do how can i edit it afterwards? I was thinking that you could share the file so we can take a look and maybe help you sort it out. ---
**Author:** ![robbie234](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@robbie234](https://forums.sketchup.com/u/robbie234)\ **Post date:** [February 21, 2021, 10:39pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/11 "2021-02-21T22:39:03Z")
i meant that i made the model smaller because i thought it would make the file smaller but it might not work like that. id be happy to share the file but its completely frozen. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 21, 2021, 10:42pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/12 "2021-02-21T22:42:42Z")
> [@robbie234](#): > > i made the model smaller What do you mean by making the model smaller? Using the Scale tool? At this point, I guess I would quit out of SketchUp and open it again to download it or go directly to your Trimble Connect account and download it from there. ---
**Author:** ![robbie234](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@robbie234](https://forums.sketchup.com/u/robbie234)\ **Post date:** [February 21, 2021, 10:52pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/13 "2021-02-21T22:52:43Z")
yeah, thats what i meant. i downloaded it from the web but it doesnt let me upload it here, it says error. ---
**Author:** ![john\_mcclenahan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/john_mcclenahan/32/135377_2.png) [@john\_mcclenahan](https://forums.sketchup.com/u/john_mcclenahan)\ **Post date:** [February 21, 2021, 10:55pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/14 "2021-02-21T22:55:57Z")
> [@robbie234](#): > > it doesnt let me upload it here, It’s too big to load into the forum directly (max file size currently about 15MB). Upload it to a file sharing service like Dropbox, OneDrive or WeTransfer, and share a link in your next post. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 21, 2021, 10:59pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/15 "2021-02-21T22:59:12Z")
> [@robbie234](#): > > yeah, thats what i meant. About the scaling? That won’t have any impact on file size. > [@robbie234](#): > > but it doesnt let me upload it here, As John said, upload it to DropBox or somewhere and share the link. ---
**Author:** ![robbie234](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@robbie234](https://forums.sketchup.com/u/robbie234)\ **Post date:** [February 21, 2021, 11:09pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/16 "2021-02-21T23:09:53Z")
> **[Trimble Connect 3D Viewer](https://3d.connect.trimble.com/?projectId=VGh65jOZbZc&modelId=IKFuCoWdQVU&=&origin=app21.connect.trimble.com)** > > Trimble Connect 3D Viewer does this work? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 21, 2021, 11:10pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/17 "2021-02-21T23:10:32Z")
No. It sends my to the viewer and my own files. Why not do what we asked you to do? ---
**Author:** ![robbie234](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@robbie234](https://forums.sketchup.com/u/robbie234)\ **Post date:** [February 21, 2021, 11:10pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/18 "2021-02-21T23:10:52Z")
im not sure how to upload it then? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [February 21, 2021, 11:11pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/19 "2021-02-21T23:11:51Z")
You said you’ve downloaded the file to your computer. Upload it to Drop Box or WE Transfer like John asked you to do and share the link. ---
**Author:** ![robbie234](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@robbie234](https://forums.sketchup.com/u/robbie234)\ **Post date:** [February 21, 2021, 11:26pm UTC](https://forums.sketchup.com/t/file-wont-save/154307/20 "2021-02-21T23:26:16Z")
its saying the file i chose is empty [Next page](https://forums.sketchup.com/t/file-wont-save/154307.md?page=2)