File lost?

I have been using Sketchup free for about a year. Today, when I open Sketchup, I can’t find any of my folders. What should I do ? I can’t log in to my account again.
Thank for your help

What do you mean you can’t log into your account again. If you’re seeing errors on the sign in page can you post a screen shot?

Thank you,

I understood that Sketchup to reset all accounts.

Alain Guerenneur

Ah good to hear. Signing out restarting the app and signing back in should fix it.

This topic was automatically closed 91 days after the last reply. New replies are no longer allowed.