# File exception error **URL:** \ **Category:** Pro\ **Created:** [November 24, 2020, 8:13pm UTC](https://forums.sketchup.com/t/file-exception-error/143696 "2020-11-24T20:13:57Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![pseg](https://avatars.discourse-cdn.com/v4/letter/p/9fc29f/32.png) [@pseg](https://forums.sketchup.com/u/pseg)\ **Post date:** [November 24, 2020, 8:13pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/1 "2020-11-24T20:13:57Z")
Hi, while i’m working with sketchup i see the error message: CFileException 0 in c:\temp\test.skp Then i have to save and sometime i lose the whole file. How to resolve this problem? Thank you ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [November 24, 2020, 8:15pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/2 "2020-11-24T20:15:41Z")
What version of SketchUp are you using? Your profile indicates you are using the free web version. Is that correct? It looks like you are saving into a temporary folder. Is that where you have saved the file? If not, where have you saved it? ---
**Author:** ![pseg](https://avatars.discourse-cdn.com/v4/letter/p/9fc29f/32.png) [@pseg](https://forums.sketchup.com/u/pseg)\ **Post date:** [November 24, 2020, 8:16pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/3 "2020-11-24T20:16:54Z")
Sketchup pro 2020 20.1.229 64 bits i save the file in my local disk in c:\temp ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [November 24, 2020, 8:18pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/4 "2020-11-24T20:18:15Z")
Please correct your profile. What about where you are saving the file? You should not be saving files into a Temp folder. That’s a guaranteed way to lose the file. When you installed SketchUp did you right click on the downloaded installer and select Run as administrator? ---
**Author:** ![pseg](https://avatars.discourse-cdn.com/v4/letter/p/9fc29f/32.png) [@pseg](https://forums.sketchup.com/u/pseg)\ **Post date:** [November 24, 2020, 8:21pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/5 "2020-11-24T20:21:27Z")
i did not run as admin when installing. ok i already tried to change the folder from temp to another but i noticed the same problem. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [November 24, 2020, 8:28pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/6 "2020-11-24T20:28:13Z")
> [@pseg](#): > > i did not run as admin when installing. You should. Close SketchUp and find the downloaded installer. Actually, you might as well download the latest version of SU2020 since you are a version behind. [sketchup.com/download/all](http://sketchup.com/download/all) Right click on the downloaded installer and choose Run as administrator. Restart your computer and try doing some modeling. Make sure when you save the file you aren’t saving it in a temporary location. ---
**Author:** ![pseg](https://avatars.discourse-cdn.com/v4/letter/p/9fc29f/32.png) [@pseg](https://forums.sketchup.com/u/pseg)\ **Post date:** [November 24, 2020, 8:29pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/7 "2020-11-24T20:29:33Z")
Will i lose all my extensions if i follow your instruction ? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [November 24, 2020, 8:34pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/8 "2020-11-24T20:34:52Z")
No. The extensions won’t be affected. ---
**Author:** ![pseg](https://avatars.discourse-cdn.com/v4/letter/p/9fc29f/32.png) [@pseg](https://forums.sketchup.com/u/pseg)\ **Post date:** [November 24, 2020, 9:36pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/9 "2020-11-24T21:36:51Z")
ok now it looks working. thank you ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [November 24, 2020, 9:44pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/10 "2020-11-24T21:44:58Z")
So proper installation took care of it? Perhaps you should mark my post suggesting that as the solution so others who might come along with the same problem can figure out what is the solution. ---
**Author:** ![pseg](https://avatars.discourse-cdn.com/v4/letter/p/9fc29f/32.png) [@pseg](https://forums.sketchup.com/u/pseg)\ **Post date:** [November 24, 2020, 10:27pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/11 "2020-11-24T22:27:25Z")
I did ---
**Author:** ![john\_mcclenahan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/john_mcclenahan/32/135377_2.png) [@john\_mcclenahan](https://forums.sketchup.com/u/john_mcclenahan)\ **Post date:** [November 24, 2020, 10:30pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/12 "2020-11-24T22:30:23Z")
You marked the wrong post as the solution. It should have been Dave’s post #6 ---
**Author:** ![pseg](https://avatars.discourse-cdn.com/v4/letter/p/9fc29f/32.png) [@pseg](https://forums.sketchup.com/u/pseg)\ **Post date:** [November 26, 2020, 12:10am UTC](https://forums.sketchup.com/t/file-exception-error/143696/13 "2020-11-26T00:10:23Z")
Again i see the same error message File exception and then i have to save several times. ---
**Author:** ![robinmorritt](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/robinmorritt/32/108036_2.png) [@robinmorritt](https://forums.sketchup.com/u/robinmorritt)\ **Post date:** [December 21, 2020, 11:23pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/14 "2020-12-21T23:23:20Z")
I installed SU 2021 on Windows 64 and got CFile exception 2 when I tried to save a model. For me, the solution is barking mad but simple and quick and may apply to others. So here’s how I solve the problem. Open the parent folder for the folder you are trying to save to. Set the view to “Large icons” or “Extra Large Icons”. Does the problem folder have a black background like the one in the picture below? If so, read on. ![image](https://global.discourse-cdn.com/sketchup/original/3X/2/9/296930a9979b6c40161f6ba8819a45229392b0de.png) Right click the problem folder with the black background and select Properties \> Customise \> Change Icon… \> Cancel. Then click OK (not Cancel) to exit Properties. (Yes, really. We’re doing precisely nothing.) The black background will disappear and you can now save your Sketchup files to that folder. Easy peasy lemon squeezy. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [December 21, 2020, 11:27pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/15 "2020-12-21T23:27:59Z")
Weird. What do you suppose gives the icon the black background and how would that affect saving to it? ---
**Author:** ![robinmorritt](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/robinmorritt/32/108036_2.png) [@robinmorritt](https://forums.sketchup.com/u/robinmorritt)\ **Post date:** [December 21, 2020, 11:39pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/16 "2020-12-21T23:39:32Z")
I think it’s an ancient Microsoft relic gone haywire that’s been kicking around for years related to files downloaded from a insecure source - i.e. the internet. At one time, you’d get a warning message in Properties if you knew to look for it. It’s really quite appalling. ---
**Author:** ![robinmorritt](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/robinmorritt/32/108036_2.png) [@robinmorritt](https://forums.sketchup.com/u/robinmorritt)\ **Post date:** [December 22, 2020, 1:31pm UTC](https://forums.sketchup.com/t/file-exception-error/143696/17 "2020-12-22T13:31:56Z")
For completeness, the black background folder business worked for a while, then stopped working later. Here’s my second effort. Check Notifications for “Unauthorised changes blocked” and follow the links. Or. Go to Settings \> Update & Security \> Windows Security \> Virus & threat protection \> and click on the “Protection history” link under “Current threats”. Here you can see which applications have been blocked by “Controlled folder access” and follow links to “Allow an app through controlled folder access”. Interestingly, Sketchup 2017 was already in my short list of allowed apps. It’s happened before, but I just forgot about it. So far so good. 😬 ---
**Author:** ![Bluesquare](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/bluesquare/32/64657_2.png) [@Bluesquare](https://forums.sketchup.com/u/Bluesquare)\ **Post date:** [January 17, 2021, 1:11am UTC](https://forums.sketchup.com/t/file-exception-error/143696/18 "2021-01-17T01:11:06Z")
> [@robinmorritt](#): > > Settings \> Update & Security \> Windows Security \> Virus & threat protection Thank you so much for updating this! Wow. So simple, just did not occur to me. ---
**Author:** ![Timmyboy](https://avatars.discourse-cdn.com/v4/letter/t/d9b06d/32.png) [@Timmyboy](https://forums.sketchup.com/u/Timmyboy)\ **Post date:** [May 30, 2021, 1:03am UTC](https://forums.sketchup.com/t/file-exception-error/143696/19 "2021-05-30T01:03:06Z")
Robin, thank you so much for posting this “go to Settings” solution. It worked for me and hopefully ended much frustration. Not a fault of sketchup at all it appears!