Still missing. I had an older browser window open with another file. I clicked on the Open File tab on that window and saw the missing file there. I was able to open it but then went to Download it and then I was redirected back to a login screen.
I’m looking at the Activity section on Trimble Connect and there is no history of this file. I haven’t looked at this feature before (is this new?) so I can’t verify that I saw activity related to this file before, but there should be activity. At the very least when I uploaded it for the first time.
I’m checking with some other folks here, sorry for the slow reply. It looks like you’re viewing your files from Connect, rather than the Connect window inside SketchUp. If that’s correct it’s possible that the file you are missing is saved to another Project Server Location. Can you please check the other locations in Connect?
OK, I’m forwarding this to someone who may be able help you but they are gone for the day and will be in tomorrow morning Denver time. Sorry I wasn’t able to help you with this, but hopeful we can get it resolved.
Following. I had this exact thing happen when i first started using connect, now I’m really afraid to use it without saving a copy of the file in google drive before i upload anything to connect.
OMG I spend several days this month working on a model and when I tried to load it today it was only in the state it was in October!! I’ve lost DAYS of work!
When I tried to load the model it said file not found, which I thought was weird seeing as I was using Trimble Connect (I had originally started using the online version but decided to switch to the Pro version).
I tried to go to Trimble Connect | Open Model in Sketchup and for some reason it was disconnected - came up with a sign in screen but I had been using it fine before.
I signed in again and it was an old version of the file??
Has Trimble had some kind of data loss? I can’t believe my work has disappeared.
Dec 2021 i did some projects and saved them on the Trimble Connect as all others.
The folder i created “Uster” is there and the sub folder also and can see the projects but when open is displaying this message!
What can i do to recover those?
Because is only obe folder that have this problem.
All others i can open without any issue.