# Failed to save file **URL:** \ **Category:** SketchUp\ **Created:** [May 29, 2015, 10:30am UTC](https://forums.sketchup.com/t/failed-to-save-file/11651 "2015-05-29T10:30:16Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![assaf\_zrihen](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@assaf\_zrihen](https://forums.sketchup.com/u/assaf_zrihen)\ **Post date:** [May 29, 2015, 10:30am UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/1 "2015-05-29T10:30:16Z")
while trying to save my work on sketch- it pops a note " failed to save file" and can’t save my work help me pls ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [May 29, 2015, 11:36am UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/2 "2015-05-29T11:36:19Z")
This is not a Trimble product, you’ll need to go to their website to get support for their product. ---
**Author:** ![pault728](https://avatars.discourse-cdn.com/v4/letter/p/ec9cab/32.png) [@pault728](https://forums.sketchup.com/u/pault728)\ **Post date:** [May 29, 2015, 12:33pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/3 "2015-05-29T12:33:32Z")
> [@DanRathbun](#): > > This is not a Trimble product, you’ll need to go to their website to get support for their product Is he not talking about SketchUp? ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [May 29, 2015, 12:36pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/4 "2015-05-29T12:36:00Z")
Now that you ask, perhaps. I read his post as “Sketch-It”. If he asks using better grammer we might know what the issue is. ---
**Author:** ![assaf\_zrihen](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@assaf\_zrihen](https://forums.sketchup.com/u/assaf_zrihen)\ **Post date:** [May 29, 2015, 12:36pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/5 "2015-05-29T12:36:28Z")
I’m talking about sketchup make 2015 - on mac os trying to save - failed to save file ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [May 29, 2015, 12:46pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/6 "2015-05-29T12:46:14Z")
Thanks for cleaing that up. However this is still not enough information. Where are trying to save the file ? To a local folder ? To a network folder ? Do you have write permission for the save location ? ---
**Author:** ![slbaumgartner](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/slbaumgartner/32/7302_2.png) [@slbaumgartner](https://forums.sketchup.com/u/slbaumgartner)\ **Post date:** [May 29, 2015, 12:59pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/7 "2015-05-29T12:59:01Z")
Dan is correct. This error message usually means you don’t have write permission for the destination folder. But that raises a more important question: why are you trying to save to a folder where you don’t have permission? Most often this means you are trying to write somewhere that requires admin privileges (e.g. MacIntosh HD or the Application’s folder), and you should not be doing that! Save your files either somewhere within your own Documents folder or, if you need to share, in a writeable-by-all shared folder. If you are trying to save to a networked share, there is a problem with the setup of that destination. ---
**Author:** ![assaf\_zrihen](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@assaf\_zrihen](https://forums.sketchup.com/u/assaf_zrihen)\ **Post date:** [May 29, 2015, 3:58pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/8 "2015-05-29T15:58:37Z")
Tried to save on the desktop , tried to save on external drive , even tried to upload as 3d model and nothing. Any saving option I’ve tried even tried to upload 3d model on 3d warehouse … Nothing Pls help me I have a studio class project Assaf Zrihen’s iPhone . ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [May 29, 2015, 4:27pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/9 "2015-05-29T16:27:54Z")
Select all, copy-paste into a new document and retry. ---
**Author:** ![assaf\_zrihen](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@assaf\_zrihen](https://forums.sketchup.com/u/assaf_zrihen)\ **Post date:** [May 29, 2015, 4:59pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/10 "2015-05-29T16:59:05Z")
Tried this method also … Didn’t work. Assaf Zrihen’s iPhone . ---
**Author:** ![SketchUp3D\_de](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/sketchup3d_de/32/167_2.png) [@SketchUp3D\_de](https://forums.sketchup.com/u/SketchUp3D_de)\ **Post date:** [May 29, 2015, 5:05pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/11 "2015-05-29T17:05:51Z")
try if disabling “Window \> Preferences \> OpenGL \> Use Hardware Acceleration” helps, if yes the video driver doesn’t fully support OpenGL… which is a system requirement. ---
**Author:** ![assaf\_zrihen](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@assaf\_zrihen](https://forums.sketchup.com/u/assaf_zrihen)\ **Post date:** [May 29, 2015, 5:18pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/12 "2015-05-29T17:18:52Z")
I’m working on Mac OS platform. Could u pls educate me how to do it on mac Tnx Assaf Zrihen’s iPhone . ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [May 29, 2015, 5:48pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/13 "2015-05-29T17:48:57Z")
Less likely an issue on Mac, but SketchUp-\>Preferences-\>OpenGL, then restart SketchUp. Can you open a blank file, and save? Are you on a lab machine without permissions, or on a Guest account? Can you get to the internet, and download from 3dwarehouse? If you can, I’m not sure why you couldn’t upload to 3dwarehouse. ---
**Author:** ![john\_drivenupthewall](https://avatars.discourse-cdn.com/v4/letter/j/c67d28/32.png) [@john\_drivenupthewall](https://forums.sketchup.com/u/john_drivenupthewall)\ **Post date:** [May 29, 2015, 5:54pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/14 "2015-05-29T17:54:51Z")
open ‘Text Edit.app’ on the same mac account that you use SU, can you ‘Save’ form it? if you can it’s an SU permissions issue… If not, it’s the account permissions… either may need reseting by an admin account holder… john ---
**Author:** ![assaf\_zrihen](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@assaf\_zrihen](https://forums.sketchup.com/u/assaf_zrihen)\ **Post date:** [May 30, 2015, 3:12pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/15 "2015-05-30T15:12:52Z")
hi , i can open an untitled file but can’t save it , i can download from 3d warehouse objects - but when trying to upload the project - the file size is 5.5kb - and when trying to download it - it says can’t download en empty file ---
**Author:** ![assaf\_zrihen](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@assaf\_zrihen](https://forums.sketchup.com/u/assaf_zrihen)\ **Post date:** [May 30, 2015, 3:14pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/16 "2015-05-30T15:14:34Z")
can’t really understood what u wrote - and can’t understand how to fix it ---
**Author:** ![john\_drivenupthewall](https://avatars.discourse-cdn.com/v4/letter/j/c67d28/32.png) [@john\_drivenupthewall](https://forums.sketchup.com/u/john_drivenupthewall)\ **Post date:** [May 30, 2015, 5:02pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/17 "2015-05-30T17:02:05Z")
I was trying to establish if you can ‘Save’ any other types of files or not… I asked you to try ‘Text Edit.app’ to ‘Save’ a .txt file… if you can, then we can concentrate on SU, if you can’t then we look elsewhere for the solution… john ---
**Author:** ![assaf\_zrihen](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@assaf\_zrihen](https://forums.sketchup.com/u/assaf_zrihen)\ **Post date:** [May 30, 2015, 5:26pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/18 "2015-05-30T17:26:03Z")
hi , i can save documents and text files ,movies pictures and songs , only ketchup i can’t ---
**Author:** ![john\_drivenupthewall](https://avatars.discourse-cdn.com/v4/letter/j/c67d28/32.png) [@john\_drivenupthewall](https://forums.sketchup.com/u/john_drivenupthewall)\ **Post date:** [May 30, 2015, 6:58pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/19 "2015-05-30T18:58:20Z")
ok, back in SU can you open any model and the **File \>\> Export \>\> 2D Graphic** to you Desktop? another test can be done from SU menu **Windows \>\> Ruby Console** with an unsaved new model, open **Ruby Console** by clicking it, then copy/paste the next block of code into the bottom section… ``` model = Sketchup.active_model # Save the model using the current SketchUp format filename = File.join(ENV["HOME"], "Desktop", "xxx_sketchup.skp") status = model.save(filename) ``` and press the Return/Enter key… ‘RC’ should then say true or false on the last line of the top section… john ---
**Author:** ![assaf\_zrihen](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@assaf\_zrihen](https://forums.sketchup.com/u/assaf_zrihen)\ **Post date:** [May 30, 2015, 11:45pm UTC](https://forums.sketchup.com/t/failed-to-save-file/11651/20 "2015-05-30T23:45:56Z")
2d graphic and animation movie I can. Assaf Zrihen’s iPhone . [Next page](https://forums.sketchup.com/t/failed-to-save-file/11651.md?page=2)