# Failed to Open Document - Help Please! **URL:** \ **Category:** Pro\ **Tags:** crash, sketchup, advice, bug\ **Created:** [October 10, 2024, 7:33pm UTC](https://forums.sketchup.com/t/failed-to-open-document-help-please/293772 "2024-10-10T19:33:07Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![otamanej](https://avatars.discourse-cdn.com/v4/letter/o/ecc23a/32.png) [@otamanej](https://forums.sketchup.com/u/otamanej)\ **Post date:** [October 10, 2024, 7:33pm UTC](https://forums.sketchup.com/t/failed-to-open-document-help-please/293772/1 "2024-10-10T19:33:07Z")
Please help! I do not know what to do for a failed to open document file. It is for a class project and I do not have time to restart it. I was trying to render it and then that happened. Please. > **[SketchUp](https://drive.google.com/file/d/1s5oGTpmTKWEaIHTMjwZGkAuxXuAHjRHM/edit)** > > Google Drive file. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 10, 2024, 7:36pm UTC](https://forums.sketchup.com/t/failed-to-open-document-help-please/293772/2 "2024-10-10T19:36:14Z")
You’ll have to make the file available. Currently I get an Access Denied message. What version of SketchUp are you really using? Your profile says SketchUp for Schools which is a web-based version for young school children. Is that what you are really using? Where have you been saving the file while working on it? ---
**Author:** ![otamanej](https://avatars.discourse-cdn.com/v4/letter/o/ecc23a/32.png) [@otamanej](https://forums.sketchup.com/u/otamanej)\ **Post date:** [October 10, 2024, 7:43pm UTC](https://forums.sketchup.com/t/failed-to-open-document-help-please/293772/4 "2024-10-10T19:43:40Z")
Here is the new link [SketchUp - Google Drive](https://drive.google.com/drive/folders/1s5oGTpmTKWEaIHTMjwZGkAuxXuAHjRHM?usp=sharing) I got confused when setting up profile. We use SketchUp pro. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 10, 2024, 7:52pm UTC](https://forums.sketchup.com/t/failed-to-open-document-help-please/293772/5 "2024-10-10T19:52:58Z")
I was able to open the .skb file but the .skp file is badly damaged. Were you saving the file to an external location while working on it? I have done my standard cleanup on your .skb file. Fixed incorrect tag usage: ![Screenshot - 10_10_2024 , 2_46_04 PM](https://global.discourse-cdn.com/sketchup/original/3X/0/5/0563bebe4df7e0d7af358291fc193b073f872f6d.png) Purged the unused stuff being hoarded in the file. ![Screenshot - 10_10_2024 , 2_48_26 PM](https://global.discourse-cdn.com/sketchup/original/3X/1/e/1ed5de606a32f90b5863bc55935f7d48e076532e.png) And reduced the size of the excessively large textures. ![Screenshot - 10_10_2024 , 2_49_05 PM](https://global.discourse-cdn.com/sketchup/original/3X/0/1/018935207216d0385428b9a46020df9d816d40ca.png) This reduced the file size by 70%. I’ll upload it and share the link shortly. ---
**Author:** ![otamanej](https://avatars.discourse-cdn.com/v4/letter/o/ecc23a/32.png) [@otamanej](https://forums.sketchup.com/u/otamanej)\ **Post date:** [October 10, 2024, 7:54pm UTC](https://forums.sketchup.com/t/failed-to-open-document-help-please/293772/6 "2024-10-10T19:54:04Z")
Yes I was! Was it recovered? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 10, 2024, 7:56pm UTC](https://forums.sketchup.com/t/failed-to-open-document-help-please/293772/7 "2024-10-10T19:56:37Z")
> [@otamanej](#): > > Yes I was! Don’t do that. While you’re working on the file save it to the internal drive on the computer. Copy it to the external drive if you must or better, also save it to your Trimble Connect storage. > [@otamanej](#): > > Was it recovered? I couldn’t do anything with the .skp file. I was able to open the .skb file after changing its extension to .skp. You can probably do that, too. Here’s the link to the cleaned up file though. [https://www.dropbox.com/scl/fi/rc4yr4a84b4d6hd3bzh1a/replenish.skb-purged.skp?rlkey=0m1pgc0y3asmaanaqu6o0bqtp&st=nbzc68v1&dl=0](https://www.dropbox.com/scl/fi/rc4yr4a84b4d6hd3bzh1a/replenish.skb-purged.skp?rlkey=0m1pgc0y3asmaanaqu6o0bqtp&st=nbzc68v1&dl=0) ---
**Author:** ![otamanej](https://avatars.discourse-cdn.com/v4/letter/o/ecc23a/32.png) [@otamanej](https://forums.sketchup.com/u/otamanej)\ **Post date:** [October 10, 2024, 8:06pm UTC](https://forums.sketchup.com/t/failed-to-open-document-help-please/293772/8 "2024-10-10T20:06:00Z")
Thank you so much!!! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 10, 2024, 8:09pm UTC](https://forums.sketchup.com/t/failed-to-open-document-help-please/293772/9 "2024-10-10T20:09:57Z")
You’re quite welcome. By the way, you should be making groups for the walls, floor and ground. As it is you just have loose geometry. Also, you have a lot of incorrectly oriented faces. There should be no exposed blue back faces in your 3D model. If you intend to do any photo-realistic rendering you’ll need to correct the reversed faces. ![Screenshot - 10_10_2024 , 3_08_09 PM](https://global.discourse-cdn.com/sketchup/original/3X/d/f/df4ba6b05b91e6cc2005afea13a50595b2c1306f.png) ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [October 10, 2024, 8:10pm UTC](https://forums.sketchup.com/t/failed-to-open-document-help-please/293772/10 "2024-10-10T20:10:28Z")
You have fallen into the bloated entourage components trap. A single shop with about 5.5 million entities. Half of them are in the 64 shoes displayed on the wall. Anything repeated should be as simple as possible. ![image](https://global.discourse-cdn.com/sketchup/original/3X/c/6/c680078ee3bf7d3c0b14f84c0e566e2ddb9d87a5.png)