Hi, I am fairly new to Sketchup. After using the free version for a bit I dived in and purchased the pro as I am now doing some paid work with it. Landscape design. Small uncomplicated stuff.
Yesterday I tried to log on and none of my files will open. I just keep getting a failed to open message.
I save all my files to Trimble Connect and have nothing saved on my computer so I’m not sure I can even post the file here for anyone to look at.
I had been getting a little box pop up in the corner for a while saying some extensions needed updates and I finally did them and I’m wondering if that might have done something?
I’ve tried removing the program and re-downloading it which still hasn’t worked.
I’ve tried opening them via Trimble Connect and that doesn’t work.
When you save your files to Trimble Connect every time you save the file (with the same name) it creates a new version. Have you tried to download a previous version?
they are nor very effective, i have been sending crashing messages to them, no reply, up to date, its very disappointing, because we pay for this service !
You just asked how to contact Customer Support. You didn’t indicate you’d already been in touch with them.
Maybe we can help. Tell us exactly what’s happening. Share your SketchUp file and the .skb backup copy… Also complete your forum profile. Which version of Windows are you using? What graphics card are you using? “1” does not answer that question.
That sounds like you are having a different issue than the OP, who was not getting crashes, just failure to open. Please start a new topic about your crashes, describing what you are attempting to do when the crash occurs and providing the crash number that appears in your web browser after you report a BugSplat. There are a couple of SketchUp team members who participate in the forum, and this info will let them look up the reports and see if they come from a known issue or a new one.
Also, as Dave wrote, full and correct info about your system is essential for investigating crash reports.