Extensions display&Uninstall

I have two questions to ask everyone, who knows the answer to this question?

  1. The gray area does not have any uninstallation

2.Try out the plugin without the option to remove it

I don’t see any questions.

I see this in the Extension Warehouse window.

What browser are you using?

I’m looking at the 3D Warehouse in SketchUp. Are you just looking at it in your web browser?

I can use the page to open, but in sketchup can not open the extension

it’s wired,why?

Are you using SU2016? Try clearing the Internet caches.

Ok,I’ll try it

Your profile says 2016.

I installed two versions
I would like to try whether the version of the problem

Test, should be the problem of network communications.
Thank you!

If you are in China, the online test URL may be blocked.

You may need to edit “i18n.dat” and change line 13:


… to some local website that is not blocked.

The file is found:
C:\Program Files\SketchUp\SketchUp <version>\Resources\<locale>\i18n.dat

C:\Program Files\SketchUp\SketchUp 2016\Resources\zh-CN\i18n.dat

Thank you very much for your answer. I am in China, the network needs to use the VPN to open the extension warehouse. I opened the extension warehouse to delete the previous trial license. After opening the interface I can not see any deleted keys. Are you the same?