# Extension Warehouse won't install, logs me out and returns to home page **URL:** \ **Category:** Extension Warehouse\ **Tags:** bug, installation, extensionwarehouse\ **Created:** [March 27, 2016, 3:24am UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662 "2016-03-27T03:24:42Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![mark417](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mark417](https://forums.sketchup.com/u/mark417)\ **Post date:** [March 27, 2016, 3:24am UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/1 "2016-03-27T03:24:42Z")
I can browse the extension warehouse and sign in but if i try to install any extensions it just reloads the EW homepage and logs me out. I’ve tried clearing cache in safari, completely uninstalling sketchup and all related folders and reinstalling, ending the 30 day pro trial, and none have given results. It does seem to allow me to update the preinstalled trimble connect plugin under “My Extensions” but otherwise nothing. 3d warehouse works fine. i can install other extensions from other sources manually with no problems. Any ideas why I’m having this problem? using the most current sketchup MacBook Pro Intel Core i7 3.1 GHz 16 GB ram one thing that may mean something, the first time i login i get a red banner on EW homepage that says: “The Form has become outdated. Copy any unsaved work in the form below and reload this page.” ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [March 27, 2016, 5:49am UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/2 "2016-03-27T05:49:20Z")
See this thread: [Unable to Download STL plugin](http://forums.sketchup.com/t/unable-to-download-stl-plugin/22561) We can’t repro this. Can you post a screenshot of “The Form has become outdated”? ---
**Author:** ![mark417](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mark417](https://forums.sketchup.com/u/mark417)\ **Post date:** [March 27, 2016, 1:33pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/3 "2016-03-27T13:33:37Z")
![](https://global.discourse-cdn.com/sketchup/original/3X/0/1/016c732968c96caa9ee7011ad6a8f4c4dd401440.png) ---
**Author:** ![mark417](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mark417](https://forums.sketchup.com/u/mark417)\ **Post date:** [March 27, 2016, 2:34pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/4 "2016-03-27T14:34:06Z")
Im sorry what do you mean by “we can’t repro this?” ---
**Author:** ![john\_drivenupthewall](https://avatars.discourse-cdn.com/v4/letter/j/c67d28/32.png) [@john\_drivenupthewall](https://forums.sketchup.com/u/john_drivenupthewall)\ **Post date:** [March 27, 2016, 4:10pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/5 "2016-03-27T16:10:47Z")
> [@mark417](#): > > “we can’t repro this?” repro = reproduce… is there a form if you scroll to the bottom of the page? john ---
**Author:** ![mark417](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mark417](https://forums.sketchup.com/u/mark417)\ **Post date:** [March 27, 2016, 5:43pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/6 "2016-03-27T17:43:16Z")
Ok i see. There is no form at bottom of the page, its the standard homepage other than the banner. Ive tried a couple other things. Ive tried from same MBP in bootcamp win10 64bit SU2016 and still have same logout loop issue. Ive also tried SU2015 in OSX with same issue. In OSX sketchup 2016 I can install extensions from the sketchUcation extension store plugin just fine. It really seems that it might be a site or authentication issue. Im stumped. ---
**Author:** ![john\_drivenupthewall](https://avatars.discourse-cdn.com/v4/letter/j/c67d28/32.png) [@john\_drivenupthewall](https://forums.sketchup.com/u/john_drivenupthewall)\ **Post date:** [March 27, 2016, 5:48pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/7 "2016-03-27T17:48:41Z")
did you try ‘reloading’ the page? [Right Click \>\> Reload Page] john ---
**Author:** ![mark417](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mark417](https://forums.sketchup.com/u/mark417)\ **Post date:** [March 27, 2016, 6:15pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/8 "2016-03-27T18:15:47Z")
oh yeah for sure, its just same problem. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [March 27, 2016, 6:58pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/9 "2016-03-27T18:58:00Z")
is `*.sketchup.com` in your list of “Trusted Sites” ? Control Panel \> Internet Options \> Security (tab) Highlight “Trusted Sites”, then click the “Sites” button. ---
**Author:** ![mark417](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mark417](https://forums.sketchup.com/u/mark417)\ **Post date:** [March 27, 2016, 7:43pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/10 "2016-03-27T19:43:50Z")
im on OSX is there a similar “trusted sites” on mac? ---
**Author:** ![mark417](https://avatars.discourse-cdn.com/v4/letter/m/90db22/32.png) [@mark417](https://forums.sketchup.com/u/mark417)\ **Post date:** [March 28, 2016, 3:03pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/11 "2016-03-28T15:03:37Z")
Barry, I created a generic gmail account and signed into EW to see what would happen, it still does the logout loop that we have been discussing. if you would like to try and login with this account to see if you can reproduce this glitch i can give you this login. let me know if you want to try this. ---
**Author:** ![Barry](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/barry/32/1204_2.png) [@Barry](https://forums.sketchup.com/u/Barry)\ **Post date:** [March 28, 2016, 3:49pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/12 "2016-03-28T15:49:38Z")
Thanks for the info. We’re efforting, and can now reproduce this: [Unable to Download STL plugin - #70 by michal](http://forums.sketchup.com/t/unable-to-download-stl-plugin/22561/70) ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [March 28, 2016, 8:33pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/13 "2016-03-28T20:33:47Z")
> [@mark417](#): > > im on OSX is there a similar “trusted sites” on mac? Sorry, do not know. It would be in the Safari settings, I’d guess. ---
**Author:** ![jrtinflag](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@jrtinflag](https://forums.sketchup.com/u/jrtinflag)\ **Post date:** [March 28, 2016, 9:53pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/14 "2016-03-28T21:53:14Z")
I am having a similar problem. at first when I attempted to log into SU, I could log in, chose an extension to download but on hitting the download button I was instantly logged out with the following…Authentication Error ! Something went wrong during the authentication process. Please try signing in again. … Now the problem has morphed so that now when I click to log in I get the above error immediately. I have tried unistalling/reinstalling, put Explorer11 to all defaults, deleted cache/hist after every attempt, multiple browsers… nothing works have read past forum conversations but have not come any new ideas. John ---
**Author:** ![catamountain](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/catamountain/32/48_2.png) [@catamountain](https://forums.sketchup.com/u/catamountain)\ **Post date:** [March 28, 2016, 9:59pm UTC](https://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/15 "2016-03-28T21:59:25Z")
Read [Unable to Download STL plugin - #72 by Dubinvero](http://forums.sketchup.com/t/unable-to-download-stl-plugin/22561/72)? The problem has been ID’d and in process of being fixed.