# Extension Warehouse - Attempt download then forced logout

**URL:** <https://forums.sketchup.com/t/extension-warehouse-attempt-download-then-forced-logout/22750>\
**Category:** Extension Warehouse\
**Tags:** crash, bug, extensionwarehouse\
**Created:** [March 28, 2016, 4:38pm UTC](https://forums.sketchup.com/t/extension-warehouse-attempt-download-then-forced-logout/22750 "2016-03-28T16:38:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![corey.scott1988](https://avatars.discourse-cdn.com/v4/letter/c/a88e57/32.png) [@corey.scott1988](https://forums.sketchup.com/u/corey.scott1988)\
**Post date:** [March 28, 2016, 4:38pm UTC](https://forums.sketchup.com/t/extension-warehouse-attempt-download-then-forced-logout/22750/1 "2016-03-28T16:38:47Z")

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Every time I attempt to download and install an extension the extension warehouse logs me out and returns me to the EW home screen. I have attempted to download several different extensions with the same conclusion. I’m running W10 64 Bit and everything is updated. Anybody got an idea how to fix this mess?

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**Author:** ![TheOnlyAaron](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/theonlyaaron/32/9436_2.png) [@TheOnlyAaron](https://forums.sketchup.com/u/TheOnlyAaron)\
**Post date:** [March 28, 2016, 4:43pm UTC](https://forums.sketchup.com/t/extension-warehouse-attempt-download-then-forced-logout/22750/2 "2016-03-28T16:43:33Z")

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Hi @corey.scott1988

There is a known issue being worked on. You can read more about it here: [Extension Warehouse won't install, logs me out and returns to home page](http://forums.sketchup.com/t/extension-warehouse-wont-install-logs-me-out-and-returns-to-home-page/22662/12):