I recently upgraded my computer, and since installing SU, I can’t get my “Align” extension to install because it says it’s installed on too many computers. I just went into “My Extensions” and it doesn’t show it installed. Is there any way to fix this?
I uninstalled SU on my old computer, did a complete factory wipe, and I don’t even own that computer anymore. Thanks for any help.
I have already contacted him. He said that “Sketchup manages your license” and that he can’t fix it. He suggested getting on here, and that the SU team could fix it. I’m just trying to figure out the best way to resolve this, so if there’s a better route to go, please let me know.
Did you remove all the commercial extension licenses (or uninstall them,) before uninstalling SketchUp ? (And if it was Pro, I’d hope that you removed the application license before uninstalling.)
I didn’t realize that I had to. Either way, I don’t have the computer anymore, so I can’t do anything about it. I’m using just the Make version (not pro). Had I known that it was tied to a computer, I would have done all of that.
Didn’t you get your licence by email?
Since you have wiped your old computer, it is no problem to enter your licence code on to the new one.
SU- pro licence’s are not linked to a specific computer or OS.
Extensions which were taken from the extension warehouse are validated via the (Google or trimble) account you sign in.
Not quite right. If you don’t remove the SketchUp license from one machine, you can’t install it on another. (there’s a limit of two computers per individual license) When the license is removed from a computer, there’s a file sent to SketchUp to let them know the license has been removed. Wiping the computer doesn’t send that file. But the OP isn’t talking about a SketchUp Pro license.
Well, firstly, I’m using the free version–not pro, so I don’t have a SU license.
Secondly, every other piece of software that I’ve used has been registered to an email address/username, so like Dan said, I had no idea that I needed to uninstall it before removing SU.
That being said, I am where I am, and I know I’m not the only one in this boat, just looking for the best solution to remedy it.
I was hoping you would give your own answers to the questions, being the principal in this situation.
The more people giving critiques and suggestions the more likely those responsible are likely to make positive changes. (I have my own answers to these questions, and have said them privately, but I’m really not part of this specific issue, and could be seen as “sticking my nose in someone else’s affairs”.)
So I was hoping for some ideas expressed by others, so that perhaps the real solution would help the next guy, and the next, etc., and not just this specific issue of yours.