# Exceeded allowed activations **URL:** \ **Category:** Pro\ **Created:** [November 17, 2023, 7:02am UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571 "2023-11-17T07:02:54Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Philip\_H](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/philip_h/32/117698_2.png) [@Philip\_H](https://forums.sketchup.com/u/Philip_H)\ **Post date:** [November 17, 2023, 7:02am UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/1 "2023-11-17T07:02:54Z")
Due to a Windows 11 issue I had to reinstall Windows on my main PC and therefore SU2023 Pro/Studio as well. I now get the tiresome ‘Exceeded allowed activations’ notification and cannot log in to Sketchup. I’ve logged out of my Trimble accounts and logged out of the local Sketchup login. I’ve also deleted the login.session.dat. Strangely I can still run SU2023 on my laptop as normal, and have logged out of it again just to be sure. But nothing helps. Does anyone know if there is a Registry hook somewhere from the Windows re-installation that might be fooling this PC? ---
**Author:** ![dezmo](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/dezmo/32/51058_2.png) [@dezmo](https://forums.sketchup.com/u/dezmo)\ **Post date:** [November 17, 2023, 7:27am UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/2 "2023-11-17T07:27:04Z")
Go to [Trimble | Account Management](https://ecom-prd.trimblepaas.com/ecom/portal#/subscription), and login. Click on View included Application then Manage Devices ![image](https://global.discourse-cdn.com/sketchup/original/3X/1/3/13e2490b828076f3c3bb4f9ad60d45d8a243e110.png) In a popup, Deauthorize All. ![image](https://global.discourse-cdn.com/sketchup/original/3X/4/f/4fc4e34f7cb8bebba406dfc08a29ff97408b3dfd.png) (This will Deauthorize all your devices, including your Laptop as well) Restart Sketchup then try to login. (perhaps log out, Restart Sketchup and login) ---
**Author:** ![Philip\_H](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/philip_h/32/117698_2.png) [@Philip\_H](https://forums.sketchup.com/u/Philip_H)\ **Post date:** [November 17, 2023, 2:04pm UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/3 "2023-11-17T14:04:27Z")
Ha, yes of course! I forgot about the Manage Devices bit! I’m so used to installing updates and running tests year-on-year. Many thanks - that worked after 5 log-outs and log-ins in various places. Good call. ---
**Author:** ![KyleB](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kyleb/32/150663_2.png) [@KyleB](https://forums.sketchup.com/u/KyleB)\ **Post date:** [November 17, 2023, 6:26pm UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/4 "2023-11-17T18:26:44Z")
[![](https://global.discourse-cdn.com/sketchup/original/3X/4/e/4e7efdff5284acf559d4dd7b6fcf500548fc72df.jpeg "“You Have Exceeded Your Allowed Activations” : How to Manage your Subscription Activations") ](https://www.youtube.com/watch?v=PkpKB9_8HHs) ---
**Author:** ![WALLMAXX](https://avatars.discourse-cdn.com/v4/letter/w/e9bcb4/32.png) [@WALLMAXX](https://forums.sketchup.com/u/WALLMAXX)\ **Post date:** [March 29, 2024, 11:15am UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/5 "2024-03-29T11:15:12Z")
Great, clear video. Unfortunately, I’m stuck in a loop. After I deauthorize all and close out of the Trimble window, when I restart Sketchup pro, the same “You have exceeded your allowed activations” window pops up. I’ve rebooted the MBP after one cycle. I reinstalled Sketchup and rebooted. This really sucks. I just bought Profile Builder 4 (after Justin’s presentation) and I wanted to install it and try it out. And another thing…Trimble is asking me to sign in too much. Can they not do some other method of validating my subscription? Anyways…it is now 4:14 am and I can’t install the $149 extension that I just bought. Not one bit happy about any of this. ---
**Author:** ![WALLMAXX](https://avatars.discourse-cdn.com/v4/letter/w/e9bcb4/32.png) [@WALLMAXX](https://forums.sketchup.com/u/WALLMAXX)\ **Post date:** [March 29, 2024, 11:21am UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/6 "2024-03-29T11:21:40Z")
And then I tried the link to “Need more help” and it takes me to a screen that says “You are not authorized to access this page.” NOT HELPFUL AT ALL ![Access denied SketchUp Help 2024-03-29 at 04.18.39](https://global.discourse-cdn.com/sketchup/original/3X/a/4/a4589c22e4d0fc78040943e2e90b93e41ea0e001.png) ---
**Author:** ![KyleB](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kyleb/32/150663_2.png) [@KyleB](https://forums.sketchup.com/u/KyleB)\ **Post date:** [March 29, 2024, 4:14pm UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/7 "2024-03-29T16:14:32Z")
The first thing you need to do before doing anything, which is not shown in the video, is to sign out and close SketchUp and Layout. Do this by clicking the little avatar in the top right corner of the warning window. Sign out and close everything. If that does not work, submit a support ticket here - [https://help.sketchup.com/en/contact-support/technical-question/form](https://help.sketchup.com/en/contact-support/technical-question/form) ---
**Author:** ![fbalmacedag](https://avatars.discourse-cdn.com/v4/letter/f/94ad74/32.png) [@fbalmacedag](https://forums.sketchup.com/u/fbalmacedag)\ **Post date:** [March 29, 2024, 4:44pm UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/8 "2024-03-29T16:44:59Z")
Hello, yes I turned off the transfer and restarted the computer. I already sent the ticket. Thank you ---
**Author:** ![fbalmacedag](https://avatars.discourse-cdn.com/v4/letter/f/94ad74/32.png) [@fbalmacedag](https://forums.sketchup.com/u/fbalmacedag)\ **Post date:** [March 29, 2024, 4:48pm UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/9 "2024-03-29T16:48:47Z")
I finally saw someone else’s answer on the forum. Where it indicated that you had to go to “View included Application”, then “Manage Devices” and then “Desauthorize All”. I restarted the program and now it works. ---
**Author:** ![WALLMAXX](https://avatars.discourse-cdn.com/v4/letter/w/e9bcb4/32.png) [@WALLMAXX](https://forums.sketchup.com/u/WALLMAXX)\ **Post date:** [March 29, 2024, 8:37pm UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/10 "2024-03-29T20:37:23Z")
yep…did all that. Deauthorize all didn’t change things. I gave it time and tried again 6 hours later and everything worked. I can open SU now…reinstalling it as part of the TS steps was a mistake. My templates are gone. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [March 29, 2024, 8:47pm UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/11 "2024-03-29T20:47:07Z")
> [@WALLMAXX](#): > > My templates are gone. If your templates were in the correct folder and you didn’t delete them they should still be there even if you removed and reinstalled SketchUp. Removing the application should not remove folders templates, extensions, etc. ---
**Author:** ![tmk40126sketch](https://avatars.discourse-cdn.com/v4/letter/t/e274bd/32.png) [@tmk40126sketch](https://forums.sketchup.com/u/tmk40126sketch)\ **Post date:** [May 11, 2024, 2:07pm UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/12 "2024-05-11T14:07:27Z")
My Dell Precision 7530 laptop bricked up (needs a new motherboard) and I bought a new 7680. Had SU2023 on the 7530 and installed 2023 on the 7680. Updated the 7680 to SU2024 but now get “You have exceeded your allowed activations”. Went to Manage Activations\>My Products and see two “active” “Plans and Products” assigned to me: “SketchUp Pro, Annual Plan” and “SketchUp Free”. Click on “View Included Applications” \>SketchUp Pro, Annual Plan\>Manage Devices\>De-authorize All and get msg " “Your Changes Have Been Completed” Log out and back in again. Click on “View Included Applications” \>SketchUp Free\>Manage Devices\>De-authorize All and again get msg " “Your Changes Have Been Completed” Log out and back in again. STILL GET “You have exceeded your allowed activations”. Cannot use Sketchup on my 7680! What am I doing wrong? OK… THANK YOU KyleB FOR: “The first thing you need to do before doing anything, which is not shown in the video, is to sign out and close SketchUp and Layout. Do this by clicking the little avatar in the top right corner of the warning window. Sign out and close everything.” FIXED IT! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [May 11, 2024, 2:18pm UTC](https://forums.sketchup.com/t/exceeded-allowed-activations/248571/13 "2024-05-11T14:18:05Z")
> [@tmk40126sketch](#): > > FIXED IT! Excellent! Please update and complete your forum profile. What’s there is clearly very old.