# Everything disappeared in my file **URL:** \ **Category:** SketchUp\ **Created:** [May 4, 2018, 7:57am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821 "2018-05-04T07:57:03Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Cinthya5](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Cinthya5](https://forums.sketchup.com/u/Cinthya5)\ **Post date:** [May 4, 2018, 7:57am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/1 "2018-05-04T07:57:03Z")
Hi everyone, Something very strange happened to my file. I was simply dezooming and now everything disappeared except for the text labels, the rest is completely grey. Is there any chance to get everything back as my file was finished? Thanks in advance for your help! Cinthya ![15254205954535199224520955489717](https://global.discourse-cdn.com/sketchup/original/3X/b/a/ba0beef5f1d9dc4c74349d792063da87a7864a89.jpg) ---
**Author:** ![Forestr](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/forestr/32/64230_2.png) [@Forestr](https://forums.sketchup.com/u/Forestr)\ **Post date:** [May 4, 2018, 8:01am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/2 "2018-05-04T08:01:37Z")
What happens when you use the “zoom extents” command? (Camera → Zoom Extents) ---
**Author:** ![Cinthya5](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Cinthya5](https://forums.sketchup.com/u/Cinthya5)\ **Post date:** [May 4, 2018, 8:03am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/3 "2018-05-04T08:03:44Z")
Hi, The text labels recenters, that’s it. And I don’t know if it changes anything but I am on Sketch up Make and not Web. Thanks already for your quick reaction. ---
**Author:** ![Cinthya5](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Cinthya5](https://forums.sketchup.com/u/Cinthya5)\ **Post date:** [May 4, 2018, 8:08am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/4 "2018-05-04T08:08:06Z")
![15254212061194911007739331726491](https://global.discourse-cdn.com/sketchup/original/3X/2/e/2eb90f4ca6169f98807cb002a9ae5ee1fdb7d881.jpg) Btw this is a printscreen of what my file was looking before crashing ---
**Author:** ![Forestr](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/forestr/32/64230_2.png) [@Forestr](https://forums.sketchup.com/u/Forestr)\ **Post date:** [May 4, 2018, 8:10am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/5 "2018-05-04T08:10:59Z")
There are a few places to check if your model is there. 1. Window → Model info → Statistics (This will tell you if there’s more than just text there) 2. Window → Outliner (This displays any groups or components) 3. Window → Components → In Model (This displays any components you’ve made, even if you’ve deleted them from your model space.) Also, I noticed that you’re multilingual, but you might prefer to write in French. It looks like you’re using the English version of SketchUp. There is a French version of SketchUp Make at this link under Français. > **[Download All | SketchUp](https://www.sketchup.com/download/all)** ---
**Author:** ![Cinthya5](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Cinthya5](https://forums.sketchup.com/u/Cinthya5)\ **Post date:** [May 4, 2018, 8:16am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/6 "2018-05-04T08:16:46Z")
Here is what I get : ![20180504_101300](https://global.discourse-cdn.com/sketchup/original/3X/6/3/63b92c27e1b3f3e47978a5955335eae162920cd9.jpg) ![20180504_101337](https://global.discourse-cdn.com/sketchup/original/3X/8/5/85baa68aae03651172bb63e77a9782fc3a09c063.jpg) ![20180504_101542](https://global.discourse-cdn.com/sketchup/original/3X/e/d/ed8e6c35ce6232f6da011e10e787b96c9d2fdaf1.jpg) ---
**Author:** ![IanT](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/iant/32/92023_2.png) [@IanT](https://forums.sketchup.com/u/IanT)\ **Post date:** [May 4, 2018, 8:16am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/7 "2018-05-04T08:16:57Z")
It would probably help to upload the SKP file. As this involves text and zoom extents does not work maybe there is something straying at a far distance from the origin. ---
**Author:** ![Forestr](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/forestr/32/64230_2.png) [@Forestr](https://forums.sketchup.com/u/Forestr)\ **Post date:** [May 4, 2018, 8:21am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/8 "2018-05-04T08:21:09Z")
I think it looks like your model might still be there. If you select all, copy, and paste your entire model into a new SketchUp file, then what shows up? ---
**Author:** ![Cinthya5](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Cinthya5](https://forums.sketchup.com/u/Cinthya5)\ **Post date:** [May 4, 2018, 8:22am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/9 "2018-05-04T08:22:19Z")
[Annexe3emeversion.zip](https://forums.sketchup.com/uploads/short-url/9n4upfAinQphPjya8MgwMwKvv8i.zip) (2.9 MB) Here is the file thanks for your reaction @IanT ---
**Author:** ![IanT](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/iant/32/92023_2.png) [@IanT](https://forums.sketchup.com/u/IanT)\ **Post date:** [May 4, 2018, 8:23am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/10 "2018-05-04T08:23:39Z")
I’m not a computer right now, so I’ll have to pass the ball… ---
**Author:** ![Cinthya5](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Cinthya5](https://forums.sketchup.com/u/Cinthya5)\ **Post date:** [May 4, 2018, 8:25am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/11 "2018-05-04T08:25:58Z")
Uploading… Here is what I get… ---
**Author:** ![Forestr](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/forestr/32/64230_2.png) [@Forestr](https://forums.sketchup.com/u/Forestr)\ **Post date:** [May 4, 2018, 8:27am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/12 "2018-05-04T08:27:47Z")
I copied the model to a new file. Did I miss anything? [Annexe3.2.skp](https://forums.sketchup.com/uploads/short-url/735nrld6lKIjTeHlbQ1Z9oNbSyo.skp) (1.1 MB) ![38%20AM](https://global.discourse-cdn.com/sketchup/original/3X/e/b/ebe04178cb1f74b2ea8265b180ab156abcaa5833.png) ---
**Author:** ![IanT](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/iant/32/92023_2.png) [@IanT](https://forums.sketchup.com/u/IanT)\ **Post date:** [May 4, 2018, 8:39am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/13 "2018-05-04T08:39:18Z")
> [@Forestr](#): > > Did I miss anything? If you compare screenshots from “model info\>statistics” before and after you should be able to figure exactly what’s been taken from the new version. ---
**Author:** ![McGordon](https://avatars.discourse-cdn.com/v4/letter/m/e5b9ba/32.png) [@McGordon](https://forums.sketchup.com/u/McGordon)\ **Post date:** [May 4, 2018, 8:43am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/14 "2018-05-04T08:43:08Z")
I fixed two text objects “Frigo” and “Four”. This is a known bug with text that gets corrupted sometimes. I haven’t deleted anything, so you shouldn’t have lost anything. > **Text Fix Results** > > Found problem text: “Frigo” > Point: ( -nancm, -nancm, -nancm) > Vector: (nan, nan, nan) > Found problem text: “Four” > Point: (-8740925456501560cm, 1311.507781cm, 236.7cm) > Vector: (10.5, 0.23264, 9.09659) > Text Fix fixed 2 text objects > **[Dropbox - File Deleted](https://www.dropbox.com/s/x4236rjsyronjfw/Annexe3emeversion%20GM.skp?dl=0)** > > Dropbox is a free service that lets you bring your photos, docs, and videos anywhere and share them easily. Never email yourself a file again! > **Results of Validity Check** > > Results of Validity Check. > > Entity CArcCurve (311573) has a duplicated persistent id - fixed > Entity CArcCurve (311675) has a duplicated persistent id - fixed > Entity CArcCurve (312182) has a duplicated persistent id - fixed > Entity CArcCurve (312433) has a duplicated persistent id - fixed > Entity CArcCurve (316536) has a duplicated persistent id - fixed > Entity CArcCurve (316861) has a duplicated persistent id - fixed > Entity CArcCurve (317127) has a duplicated persistent id - fixed > Entity CArcCurve (317878) has a duplicated persistent id - fixed > Entity CArcCurve (320401) has a duplicated persistent id - fixed > Entity CArcCurve (321693) has a duplicated persistent id - fixed > Entity CArcCurve (321767) has a duplicated persistent id - fixed > Entity CArcCurve (322620) has a duplicated persistent id - fixed > Entity CArcCurve (322863) has a duplicated persistent id - fixed > Entity CArcCurve (323106) has a duplicated persistent id - fixed > Entity CArcCurve (323777) has a duplicated persistent id - fixed ---
**Author:** ![Forestr](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/forestr/32/64230_2.png) [@Forestr](https://forums.sketchup.com/u/Forestr)\ **Post date:** [May 4, 2018, 8:43am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/15 "2018-05-04T08:43:43Z")
It seems I lost all the guides, guide points, and a couple texts. Sorry, that’s the best I can do. ---
**Author:** ![Cinthya5](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Cinthya5](https://forums.sketchup.com/u/Cinthya5)\ **Post date:** [May 4, 2018, 8:46am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/16 "2018-05-04T08:46:48Z")
🙌 You saved me!! Thanks a lot! Just one thing my measures are no longer in meter, how can I switch back to that parameter? ---
**Author:** ![McGordon](https://avatars.discourse-cdn.com/v4/letter/m/e5b9ba/32.png) [@McGordon](https://forums.sketchup.com/u/McGordon)\ **Post date:** [May 4, 2018, 8:48am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/17 "2018-05-04T08:48:34Z")
They’re still in cm in the file I shared. If you want to change the units go to Window → Model Info → Units. ---
**Author:** ![Forestr](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/forestr/32/64230_2.png) [@Forestr](https://forums.sketchup.com/u/Forestr)\ **Post date:** [May 4, 2018, 8:50am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/18 "2018-05-04T08:50:12Z")
![32%20AM](https://global.discourse-cdn.com/sketchup/original/3X/4/5/45afbc7991da3691a81c664fe3f4d568869a5393.png) ---
**Author:** ![Cinthya5](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Cinthya5](https://forums.sketchup.com/u/Cinthya5)\ **Post date:** [May 4, 2018, 8:52am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/19 "2018-05-04T08:52:44Z")
Uploading… This is the message I get when I try open your file. I checked for updates and it says it’s up to date… ---
**Author:** ![Cinthya5](https://avatars.discourse-cdn.com/v4/letter/c/f05b48/32.png) [@Cinthya5](https://forums.sketchup.com/u/Cinthya5)\ **Post date:** [May 4, 2018, 8:54am UTC](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821/20 "2018-05-04T08:54:19Z")
Thanks a lot again!! [Next page](https://forums.sketchup.com/t/everything-disappeared-in-my-file/67821.md?page=2)