# Every time I open a new model, a bugsplat occurs **URL:** \ **Category:** Technical Problems\ **Tags:** crash, sketchup, advice, bugsplat\ **Created:** [September 2, 2026, 7:40pm UTC](https://forums.sketchup.com/t/every-time-i-open-a-new-model-a-bugsplat-occurs/349628 "2026-09-02T19:40:07Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![brooke.sprague](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@brooke.sprague](https://forums.sketchup.com/u/brooke.sprague)\ **Post date:** [September 2, 2026, 7:40pm UTC](https://forums.sketchup.com/t/every-time-i-open-a-new-model-a-bugsplat-occurs/349628/1 "2026-09-02T19:40:07Z")
Hi! I was curious if anyone knows how to fix this issue. Every time I open a model in sketchup, whether its brand new, or one I have been working on for a while, my sketchup crashes. I have not changed any settings or had any updates on my laptop, however, even though it worked for years, it immediately crashes now. I tried to uninstall the app and reinstall it, however, that did not fix my issue. Does anyone have any ideas of how to fix this? Thank you! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [September 2, 2026, 7:46pm UTC](https://forums.sketchup.com/t/every-time-i-open-a-new-model-a-bugsplat-occurs/349628/2 "2026-09-02T19:46:54Z")
Do you get Bug Splats and are you sending them in with your name and email address so they can be linked to you? Where are these files saved when you are trying to open them? Did you install SketchUp correctly? That requires right clicking on the downloaded installer and selecting Run as administrator. What is the graphics card? You list the CPU in your forum profile. ---
**Author:** ![brooke.sprague](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@brooke.sprague](https://forums.sketchup.com/u/brooke.sprague)\ **Post date:** [September 2, 2026, 8:08pm UTC](https://forums.sketchup.com/t/every-time-i-open-a-new-model-a-bugsplat-occurs/349628/3 "2026-09-02T20:08:14Z")
Hi Dave! I have sent in around 3 bugsplats concerning the issue so far. I have tried opening files from my external drive as well as ones saved directly to my computer. Even when I try to start a new sketchup model, the same issue occurs, so I don’t believe it is a specific file issue. I did install it correctly. In fact, the same sketchup version worked for months before yesterday, even without me changing any settings or updating the application. Oops on the graphics card! I have a Nvida Geforce RTX 4050 Laptop GPU ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [September 2, 2026, 8:14pm UTC](https://forums.sketchup.com/t/every-time-i-open-a-new-model-a-bugsplat-occurs/349628/4 "2026-09-02T20:14:58Z")
> [@brooke.sprague](#): > > I have sent in around 3 bugsplats concerning the issue so far. Maybe @colin can look them up to help identify what is causing the issue. > [@brooke.sprague](#): > > I have tried opening files from my external drive as well as ones saved directly to my computer. It’s not advisable to work on files saved directly to external drives, network drives, or cloud-based drives. > [@brooke.sprague](#): > > In fact, the same sketchup version worked for months before yesterday, even without me changing any settings or updating the application. Since SketchUp didn’t change recently something else must have. Did you install any new extensions? Was there a Windows update that might have included graphics driver updates that are bad. This has been known to happen. > [@brooke.sprague](#): > > Oops on the graphics card! I have a Nvida Geforce RTX 4050 Laptop GPU Please correct your forum profile. The operating system will be some version of Windows, probably Windows 11, and Nvida Geforce RTX 4050 would be the graphics card info. ---
**Author:** ![brooke.sprague](https://avatars.discourse-cdn.com/v4/letter/b/c6cbf5/32.png) [@brooke.sprague](https://forums.sketchup.com/u/brooke.sprague)\ **Post date:** [September 2, 2026, 8:18pm UTC](https://forums.sketchup.com/t/every-time-i-open-a-new-model-a-bugsplat-occurs/349628/5 "2026-09-02T20:18:52Z")
> [@DaveR](#): > > Since SketchUp didn’t change recently something else must have. Did you install any new extensions? Was there a Windows update that might have included graphics driver updates that are bad. This has been known to happen. > > brooke.sprague: I have a feeling it was a windows update that messed everything up. If that was the case, any ideas on how to go about fixing that? Thank you for all the input. I wouldn’t even know where to begin with this stuff. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [September 2, 2026, 8:25pm UTC](https://forums.sketchup.com/t/every-time-i-open-a-new-model-a-bugsplat-occurs/349628/6 "2026-09-02T20:25:00Z")
> [@brooke.sprague](#): > > any ideas on how to go about fixing that? If you can wait a little bit maybe Colin will be along with some information that will help. If I were in front of your computer, though, the first thing I would do is go to the nVidia site to get the current drivers for your graphics card. I would install them. Then I would make sure I have the latest SketchUp installer file fromthe [download page](https://sketchup.trimble.com/en/download/all). I would right click on it and choose Run as administrator. If prompted, choose Repair. Last step before trying to use SketchUp again would be a cold reboot of the computer. That is, power completely off, wait a minute and then reboot. > [@brooke.sprague](#): > > Thank you for all the input. You’re welcome. I hope it gets sorted shortly. ---
**Author:** ![franciscofiallosb](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/franciscofiallosb/32/191263_2.png) [@franciscofiallosb](https://forums.sketchup.com/u/franciscofiallosb)\ **Post date:** [September 2, 2026, 8:55pm UTC](https://forums.sketchup.com/t/every-time-i-open-a-new-model-a-bugsplat-occurs/349628/7 "2026-09-02T20:55:43Z")
There are some of us who have the same issue on windows, Collin told me that it was because of scan essentials was failing to load, I uninstalled and deleted the rb file and I had still crashes, I kept sending the bugsplats and sharing the number, he told me that it was because dynamic components, then sandbox tools or any other plugin developed by SketchUp. I still have those crashes and Colin didn’t reply to my last bugsplats more than two months ago. I just ignore the bugsplats and usually after five or six attempts, I can open SketchUp. SketchUp 2027 will probably fix those issues. ---
**Author:** ![KeithBrooks](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/keithbrooks/32/247817_2.png) [@KeithBrooks](https://forums.sketchup.com/u/KeithBrooks)\ **Post date:** [September 9, 2026, 8:07am UTC](https://forums.sketchup.com/t/every-time-i-open-a-new-model-a-bugsplat-occurs/349628/8 "2026-09-09T08:07:55Z")
> [@DaveR](#): > > It’s not advisable to work on files saved directly to external drives, network drives, or cloud-based drives. so then me working remotely and using iCloud as a my backup system is inline with this comment? I had wondered if it was due to being on a VPN out of Dubai. That path is always causing problems everywhere all the time for me, not just with SketchUp. I get SketchUp startup crashes every single day but I haven’t noticed if there is a difference between launching SKU first (never happens with LayOut), closing the startup screen and then using open to launch a file or just launching straight from iCloud. Every time I do initial launch from a file in iCloud I get crashes. 1-3 times and then it stops and I don’t have any problems the rest of the day. Next day, same problem. I always shutdown the computer at days end.