# Errors downloading from 3D Warehouse

**URL:** <https://forums.sketchup.com/t/errors-downloading-from-3d-warehouse/90443>\
**Category:** Pro\
**Created:** [March 9, 2019, 9:52am UTC](https://forums.sketchup.com/t/errors-downloading-from-3d-warehouse/90443 "2019-03-09T09:52:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![cvanzeggelaar](https://avatars.discourse-cdn.com/v4/letter/c/71e660/32.png) [@cvanzeggelaar](https://forums.sketchup.com/u/cvanzeggelaar)\
**Post date:** [March 9, 2019, 9:52am UTC](https://forums.sketchup.com/t/errors-downloading-from-3d-warehouse/90443/1 "2019-03-09T09:52:53Z")

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Hi, Over the last 3 days I encounter errors when trying to download models from the 3D warehouse. The message says:" no download files available", after the model was found and previewed in the warehouse. Some models can be downloaded, but most not. I am a Pro user already for more than 5 years. This is the first time I have these download difficulties. Examples of files that do not download “Be pure rodeo bank”, “oven (flames007)”, “artifort F510”. I use MacBook Pro, MacOS High Sierra (10.13.6), Safari. Thanks for your advice

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**Author:** ![Aerilius](https://avatars.discourse-cdn.com/v4/letter/a/e19b73/32.png) [@Aerilius](https://forums.sketchup.com/u/Aerilius)\
**Post date:** [March 9, 2019, 11:15am UTC](https://forums.sketchup.com/t/errors-downloading-from-3d-warehouse/90443/2 "2019-03-09T11:15:22Z")

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If you use SketchUp 2015 you are using an unsupported version of SketchUp.

Apparently unsupported means not only that you don’t get bugfix **updates for the client application** anymore (if there were any), but also that the development of related **services** and integrations does not consider compatibility with older client versions anymore.  
Integration of cloud services is a big issue, because they (geolocation map, upload/download from 3D Warehouse) could suddenly be discontinued or moved to another URL, or just provide files in newer file formats (skp 2017-2019) that cannot be read from your version of the application.

What you can do:

- Upgrade to a newer version of SketchUp or install a second newer copy for converting newer files to skp 2015 files.
- By uploading a skp 2019 file to Trimble Connect and opening it in [SketchUp Free](http://app.sketchup.com/) you could download it as 2017 file.
- Install this [extension to open newer files](https://extensions.sketchup.com/de/content/eneroth-open-newer-version) in an older version of SketchUp.

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**Author:** ![Aerilius](https://avatars.discourse-cdn.com/v4/letter/a/e19b73/32.png) [@Aerilius](https://forums.sketchup.com/u/Aerilius)\
**Post date:** [March 9, 2019, 11:33am UTC](https://forums.sketchup.com/t/errors-downloading-from-3d-warehouse/90443/3 "2019-03-09T11:33:11Z")

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Please link to things on the internet, that is better than citing their name and expect people will find it.

Example models:

- [Be pure rodeo bank](https://3dwarehouse.sketchup.com/model/4e46d964-a458-4eba-a115-d22159099dca/Be-Pure-Rodeo-Bank) (1), [Be pure rodeo bank](https://3dwarehouse.sketchup.com/model/8f9ccaef-992f-4fb1-b20c-d7e7d65adc91/Be-Pure-Rodeo-Bank) (2)
- [Oven (flames007)](https://3dwarehouse.sketchup.com/model/2c5b7ff376fd573b674f1c30a8cad95a/Oven)
- [artifort F510](https://3dwarehouse.sketchup.com/model/9d7f79e306288aeac6bcadaedba80eee/Artifort-F510)

By the way, were you accessing 3D Warehouse through the components browser (_Window → Components_) or through the 3D Warehouse window (_File → 3D Warehouse → Get Models…_)?

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**Author:** ![Julian\_Smith](https://avatars.discourse-cdn.com/v4/letter/j/47e85d/32.png) [@Julian\_Smith](https://forums.sketchup.com/u/Julian_Smith)\
**Post date:** [March 9, 2019, 1:09pm UTC](https://forums.sketchup.com/t/errors-downloading-from-3d-warehouse/90443/4 "2019-03-09T13:09:39Z")

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Do not download directly through SU. Download from a regular browser. Then use [Eneroth Open Newer Version.](https://extensions.sketchup.com/en/content/eneroth-open-newer-version)