# Error Message with Extension Manager: "Oh snap! de/js/app.soy.js failed to load! :(" **URL:** \ **Category:** Warehouses\ **Created:** [January 27, 2020, 7:21pm UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590 "2020-01-27T19:21:58Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![euphoria](https://avatars.discourse-cdn.com/v4/letter/e/3bc359/32.png) [@euphoria](https://forums.sketchup.com/u/euphoria)\ **Post date:** [January 27, 2020, 7:21pm UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/1 "2020-01-27T19:21:58Z")
Hi. I’m new to Sketchup and give it a try (feels like a very well made software : ) When I try to open the extension manager I get the error message (reproducable): “Oh snap! de/js/app.soy.js failed to load! :(” macOS Catalina SU 19.3.252 Is that a known bug? Thanks. ---
**Author:** ![slbaumgartner](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/slbaumgartner/32/7302_2.png) [@slbaumgartner](https://forums.sketchup.com/u/slbaumgartner)\ **Post date:** [January 27, 2020, 7:32pm UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/2 "2020-01-27T19:32:03Z")
Are you behind a firewall or other restriction that might cause the extension manager to be unable to access the internet? ---
**Author:** ![euphoria](https://avatars.discourse-cdn.com/v4/letter/e/3bc359/32.png) [@euphoria](https://forums.sketchup.com/u/euphoria)\ **Post date:** [January 27, 2020, 7:45pm UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/3 "2020-01-27T19:45:29Z")
I use a standard macOS with no extra Firewall. I have access to the internet and I can install extensions from the Warehouse without problems. But I cannot open the extension manager. ---
**Author:** ![eneroth3](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/eneroth3/32/1222_2.png) [@eneroth3](https://forums.sketchup.com/u/eneroth3)\ **Post date:** [January 28, 2020, 10:13pm UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/4 "2020-01-28T22:13:12Z")
Are you using a custom language parameter when starting SketchUp? I have had this issue when my lang parameter didn’t match any installed language. ---
**Author:** ![euphoria](https://avatars.discourse-cdn.com/v4/letter/e/3bc359/32.png) [@euphoria](https://forums.sketchup.com/u/euphoria)\ **Post date:** [January 29, 2020, 10:05am UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/5 "2020-01-29T10:05:15Z")
I just use the standard german GUI. Where can I check/change the parameter please? ---
**Author:** ![eneroth3](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/eneroth3/32/1222_2.png) [@eneroth3](https://forums.sketchup.com/u/eneroth3)\ **Post date:** [January 29, 2020, 10:23am UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/6 "2020-01-29T10:23:16Z")
This sounds like a bug in the german version. What version are you using? Since you asked, the language parameter can be set in the shortcut “target”, but I don’t think this is your problem unless you have already changed it. ![2020-01-29_11h21_18](https://global.discourse-cdn.com/sketchup/original/3X/0/0/00b04e92410402e574d8372a6f4a7834a659200d.png) ---
**Author:** ![euphoria](https://avatars.discourse-cdn.com/v4/letter/e/3bc359/32.png) [@euphoria](https://forums.sketchup.com/u/euphoria)\ **Post date:** [January 29, 2020, 10:50am UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/7 "2020-01-29T10:50:15Z")
I’m using macOS and the Sketchup Version 19.3.252 ---
**Author:** ![eneroth3](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/eneroth3/32/1222_2.png) [@eneroth3](https://forums.sketchup.com/u/eneroth3)\ **Post date:** [January 29, 2020, 11:07am UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/8 "2020-01-29T11:07:48Z")
What language and region/country is your system set to? ---
**Author:** ![euphoria](https://avatars.discourse-cdn.com/v4/letter/e/3bc359/32.png) [@euphoria](https://forums.sketchup.com/u/euphoria)\ **Post date:** [January 29, 2020, 5:25pm UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/9 "2020-01-29T17:25:59Z")
I just installed the version 2020 now. There everything works fine. Thanks for your help. ---
**Author:** ![strukov\_artem](https://avatars.discourse-cdn.com/v4/letter/s/858c86/32.png) [@strukov\_artem](https://forums.sketchup.com/u/strukov_artem)\ **Post date:** [February 4, 2020, 2:03pm UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/10 "2020-02-04T14:03:11Z")
Hello! I apologize for the mistakes. I know English bad. I have a problem - the Extention Manager window does not work. At that, Extention Warehouse opens. Help me please. Windows 10 Pro 64 bit, Sketchup 2018 Pro and Sketchup 2020 Pro ![1-1](https://global.discourse-cdn.com/sketchup/original/3X/9/d/9d554d7d34c3d9b8beaa6007d2aede588e62268d.jpeg) ---
**Author:** ![tabbarakarim](https://avatars.discourse-cdn.com/v4/letter/t/aeb1de/32.png) [@tabbarakarim](https://forums.sketchup.com/u/tabbarakarim)\ **Post date:** [February 19, 2020, 3:45pm UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/11 "2020-02-19T15:45:57Z")
hello I’ve also got the en/js/app.soy.js failed to load! message shown in the extension manager. I’ve installed French version by mistake. I’m using the english version with option language parameter can be set in the shortcut “target” -lang en No such file in Roaming or ProgramData. Nor in 2020 folders or 2019 folders. I used 2019 in english version ! Wrote to the support. Sketchup Team Please help. An other problem : From time to time Sketchup goes mad. My cursor shows an hourglass and wont let me carry on with any command until it releases the pointer !!! Please help again. I would like not to have to desable my plug ins one by one. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [February 19, 2020, 3:53pm UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/12 "2020-02-19T15:53:02Z")
**For MS Windows platform:** Repair the SketchUp installations. Find the installer executables, right-click on them and choose “Run as administrator” from the context menu. Then choose the **Repair** option. ---
**Author:** ![carlettotozzo87](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@carlettotozzo87](https://forums.sketchup.com/u/carlettotozzo87)\ **Post date:** [April 14, 2020, 8:54am UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/13 "2020-04-14T08:54:54Z")
hi how did you solve? i installed 2020 sketchup but i can’t solve it ---
**Author:** ![carlettotozzo87](https://avatars.discourse-cdn.com/v4/letter/c/e95f7d/32.png) [@carlettotozzo87](https://forums.sketchup.com/u/carlettotozzo87)\ **Post date:** [April 14, 2020, 9:04am UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/15 "2020-04-14T09:04:40Z")
hi i have the same problem but i can’t solve it. I use macos catalina ---
**Author:** ![furlan10](https://avatars.discourse-cdn.com/v4/letter/f/5f9b8f/32.png) [@furlan10](https://forums.sketchup.com/u/furlan10)\ **Post date:** [April 16, 2020, 8:34am UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/16 "2020-04-16T08:34:03Z")
Ciao utilizzo 2020 con Catalina è ho il tuo stesso problema, hai risolto?? ---
**Author:** ![BEnder69](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/bender69/32/89552_2.png) [@BEnder69](https://forums.sketchup.com/u/BEnder69)\ **Post date:** [May 3, 2020, 9:20am UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/17 "2020-05-03T09:20:19Z")
I have the same problem with Extension Manager. I installed sketchup 2020 macOS Catalina and the option extension manager give me the error: Oh snap! es/js/app.soy.js failed to load! :(. Anyone know how to fix it? ---
**Author:** ![achilles17721](https://avatars.discourse-cdn.com/v4/letter/a/41988e/32.png) [@achilles17721](https://forums.sketchup.com/u/achilles17721)\ **Post date:** [May 6, 2020, 8:36am UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/18 "2020-05-06T08:36:36Z")
I follow ---
**Author:** ![davincho](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@davincho](https://forums.sketchup.com/u/davincho)\ **Post date:** [June 17, 2020, 4:17pm UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/19 "2020-06-17T16:17:29Z")
YO ENCONTRE UNA SOLUCION PARA PODER INSTALAR CUALQUIER PLUGIN A SKETCHUP LES DEJO EL LINK DE UN VIDEO QUE ME AYUDO MUCHO SALUDOS [![](https://global.discourse-cdn.com/sketchup/original/3X/7/b/7b67a488ec74dfa8987d9699a300c3215c86f6b6.jpeg "SOLUCION AL INSTALAR PLUGINS EN SKETCHUP 2020") ](https://www.youtube.com/watch?v=9TXzERhVce4) ---
**Author:** ![davincho](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@davincho](https://forums.sketchup.com/u/davincho)\ **Post date:** [June 17, 2020, 4:18pm UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/20 "2020-06-17T16:18:33Z")
[quote=“davincho, post:19, topic:114590”] YO ENCONTRE UNA SOLUCION PARA PODER INSTALAR CUALQUIER PLUGIN A SKETCHUP LES DEJO EL ENLACE DE UN VIDEO QUE ME ayudo MUCHO SALUDOS [![](https://global.discourse-cdn.com/sketchup/original/3X/7/b/7b67a488ec74dfa8987d9699a300c3215c86f6b6.jpeg "SOLUCION AL INSTALAR PLUGINS EN SKETCHUP 2020") ](https://www.youtube.com/watch?v=9TXzERhVce4) ---
**Author:** ![belpyro](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/belpyro/32/95167_2.png) [@belpyro](https://forums.sketchup.com/u/belpyro)\ **Post date:** [June 25, 2020, 9:51am UTC](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590/21 "2020-06-25T09:51:26Z")
Very simple fix for MacOS. Go to SketchApp and select “Show content package” in context menu. Go to “/Contents/Resources/Content/Resources” and find en-US folder. Copy the folder with needed language code (from an error message). For me it was “ru”. Run SketchUp and voila! You can use any existing folder. We should simulate your local language ) [Next page](https://forums.sketchup.com/t/error-message-with-extension-manager-oh-snap-de-js-app-soy-js-failed-to-load/114590.md?page=2)