# Error loading OpenStudio plugin

**URL:** <https://forums.sketchup.com/t/error-loading-openstudio-plugin/35824>\
**Category:** SketchUp\
**Created:** [December 15, 2016, 3:03pm UTC](https://forums.sketchup.com/t/error-loading-openstudio-plugin/35824 "2016-12-15T15:03:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rickardtaellberg](https://avatars.discourse-cdn.com/v4/letter/r/4af34b/32.png) [@rickardtaellberg](https://forums.sketchup.com/u/rickardtaellberg)\
**Post date:** [December 15, 2016, 3:03pm UTC](https://forums.sketchup.com/t/error-loading-openstudio-plugin/35824/1 "2016-12-15T15:03:05Z")

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HI Community,

I recently downloaded and installed Sketchup 2016 and downloaded OpenStudio plug-in. When I open Sketchup I get this message:

 ![](https://global.discourse-cdn.com/sketchup/original/3X/c/e/ce78ea80c463a874511129b0f08cf53fea6f4803.png)

Help would be greatly appriciated!

Regards,  
Rickard

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**Author:** ![john\_drivenupthewall](https://avatars.discourse-cdn.com/v4/letter/j/c67d28/32.png) [@john\_drivenupthewall](https://forums.sketchup.com/u/john_drivenupthewall)\
**Post date:** [December 15, 2016, 3:09pm UTC](https://forums.sketchup.com/t/error-loading-openstudio-plugin/35824/2 "2016-12-15T15:09:43Z")

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it is failing due to the **ä** in your user name…

many plugins will also fail with umlauts…

john