# Error code 10 **URL:** \ **Category:** LayOut\ **Created:** [May 12, 2020, 10:25am UTC](https://forums.sketchup.com/t/error-code-10/125170 "2020-05-12T10:25:04Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![bernhardschuh](https://avatars.discourse-cdn.com/v4/letter/b/ed8c4c/32.png) [@bernhardschuh](https://forums.sketchup.com/u/bernhardschuh)\ **Post date:** [May 12, 2020, 10:25am UTC](https://forums.sketchup.com/t/error-code-10/125170/1 "2020-05-12T10:25:04Z")
Sometimes I can’t save the layoutfile and get the error code 10. This is new since the update to version 20.1.229. Is there already a solution or an officially patch? ---
**Author:** ![adam](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/adam/32/1621_2.png) [@adam](https://forums.sketchup.com/u/adam)\ **Post date:** [May 12, 2020, 5:20pm UTC](https://forums.sketchup.com/t/error-code-10/125170/2 "2020-05-12T17:20:02Z")
We are investigating this issue currently but are having difficulties reproducing it locally. Error code 10 indicates that a save is already in progress when another save operation has started. I’m sorry for the inconvenience, Adam ---
**Author:** ![jobe.bg](https://avatars.discourse-cdn.com/v4/letter/j/ac8455/32.png) [@jobe.bg](https://forums.sketchup.com/u/jobe.bg)\ **Post date:** [May 13, 2020, 12:21pm UTC](https://forums.sketchup.com/t/error-code-10/125170/3 "2020-05-13T12:21:38Z")
Same problem here. ---
**Author:** ![SPB](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/spb/32/14638_2.png) [@SPB](https://forums.sketchup.com/u/SPB)\ **Post date:** [May 14, 2020, 7:38am UTC](https://forums.sketchup.com/t/error-code-10/125170/4 "2020-05-14T07:38:11Z")
Hi there, after installing 2020.1 I am really proud of the new selection possibilities in Layout. Easy. Superb :-)) I was working on an Layout 2020 and SU 2020 file. Then I updated to 2020.1. Modeled along 3d. Drawing Details in Layout. BUG SPLAT in Layout 2020.1 The LAYOUT file I was working on disappeared. I did not find it in my project folder. Only the “Datensicherung von…” file was there After reopening LAYOUT I tried to recover the file in the open dialog. This message accures: ![Anmerkung 2020-05-11 233914](https://global.discourse-cdn.com/sketchup/original/3X/e/5/e554f4da8a97f1364a2efd4695ef49e97bbcbfc1.jpeg) After hiting OK. Nothing happened. The recovery failed… It was not so bad for me because It was right at the start of working on the file. Loosing the file was in this case not huge damage for me…only 1 h of work Then I took the “Datensicherung von … .layout”-file and opened it. The same error occurs when working on this file after I guess 5 minutes… Still loving sketchup ---
**Author:** ![SPB](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/spb/32/14638_2.png) [@SPB](https://forums.sketchup.com/u/SPB)\ **Post date:** [May 14, 2020, 7:38am UTC](https://forums.sketchup.com/t/error-code-10/125170/5 "2020-05-14T07:38:58Z")
Ah I forgot: The Error code 10 Alert was there too… ---
**Author:** ![siebengradharder](https://avatars.discourse-cdn.com/v4/letter/s/b9bd4f/32.png) [@siebengradharder](https://forums.sketchup.com/u/siebengradharder)\ **Post date:** [May 14, 2020, 3:24pm UTC](https://forums.sketchup.com/t/error-code-10/125170/6 "2020-05-14T15:24:05Z")
I have the same problem “Error code 10 " and a very similar behavior like SPB discribed … additionally I made the observation that the " StartUp-Window” is completely blank. ---
**Author:** ![SPB](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/spb/32/14638_2.png) [@SPB](https://forums.sketchup.com/u/SPB)\ **Post date:** [May 14, 2020, 5:27pm UTC](https://forums.sketchup.com/t/error-code-10/125170/7 "2020-05-14T17:27:38Z")
Here it is: New File: This came up: ![Fehlercode10](https://global.discourse-cdn.com/sketchup/original/3X/f/f/ffe5511c92d5c070b84111192a4a13b885b88a17.jpeg) When I wanted to save with another filename: ![Fehlercode 10 2](https://global.discourse-cdn.com/sketchup/original/3X/1/d/1dbdb225d5c6a854dff434dedefeeca0c6f86e6b.jpeg) After clicking Nein/No this came up again: ![Fehlercode 10 3](https://global.discourse-cdn.com/sketchup/original/3X/1/a/1a700c04bf95edcc8d309619ed6e3f4aa4576e93.jpeg) Then I decidet to open up a second fresh Layout File to copy the sheets from error10-file into it, by strA, strC—\>strV That worked fine. After trying to save this File. Bugsplat: ![Bugsplat](https://global.discourse-cdn.com/sketchup/original/3X/4/0/402fa2b72830674df0f83d1d15377dadb22666eb.jpeg) I sent the ErrorReport. then opening Layout and selected the recovery-File: This came up again: ![recoveryfileAlert](https://global.discourse-cdn.com/sketchup/original/3X/4/4/4442011b51435ffeac6512860915073da142c2af.jpeg) Again some data lost…What can I do to avoid data loss… Is it possible to switch back to 2020.0 ? Still loving Layout… ---
**Author:** ![bernhardschuh](https://avatars.discourse-cdn.com/v4/letter/b/ed8c4c/32.png) [@bernhardschuh](https://forums.sketchup.com/u/bernhardschuh)\ **Post date:** [May 15, 2020, 6:39am UTC](https://forums.sketchup.com/t/error-code-10/125170/8 "2020-05-15T06:39:09Z")
Hey SPB, interessant was Du da machst. Bist Du im Maschinenbau tätig? Ich bin Tragwerksplaner / Statiker und leider eine der wenigen in Deutschland, der mit Sketchup arbeitet. Wäre interessant sich auszutauschen. B. Schuh. Bei Interesse: [info@ingschuh.de](mailto:info@ingschuh.de) ---
**Author:** ![siebengradharder](https://avatars.discourse-cdn.com/v4/letter/s/b9bd4f/32.png) [@siebengradharder](https://forums.sketchup.com/u/siebengradharder)\ **Post date:** [May 15, 2020, 9:52am UTC](https://forums.sketchup.com/t/error-code-10/125170/9 "2020-05-15T09:52:02Z")
As stated before, I have the same problem. Is this problem known with other language versions too? Or might this be a “German” problem? I experience also that I cannot run “Repair” from the installer package as it will prompt that it cannot finrd the necessary “MSI” file. Greetings from Berlin ---
**Author:** ![stevearch](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@stevearch](https://forums.sketchup.com/u/stevearch)\ **Post date:** [May 15, 2020, 4:53pm UTC](https://forums.sketchup.com/t/error-code-10/125170/10 "2020-05-15T16:53:10Z")
Exact same issue here! ---
**Author:** ![ronsino](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@ronsino](https://forums.sketchup.com/u/ronsino)\ **Post date:** [May 19, 2020, 9:37am UTC](https://forums.sketchup.com/t/error-code-10/125170/11 "2020-05-19T09:37:53Z")
Hi Trent Major issues with the layout drawings crashing with an error 10 and then worsted of all losing the file totally. I am working in pro 20.1 HELP Later: It seems to be the 20.1 layout can’t recognise the updated 20.1 Sketchup when Sketchup drawings are updated from version 20 I have to create another set of layout drawings, insert Sketchup drawing and that works. SO FAR NO it crashed again Layout would not save with error 10. Purged the drawings to get another message “Cannot access a disposed object. Objects name DocChildForm” I am investigating atm I’ve spent most of today on this. My client is very understanding so far Can I revert to earlier 20.0 version so I can continue working Ronson RDO design rdodesign@tpg.com.au ---
**Author:** ![siebengradharder](https://avatars.discourse-cdn.com/v4/letter/s/b9bd4f/32.png) [@siebengradharder](https://forums.sketchup.com/u/siebengradharder)\ **Post date:** [May 19, 2020, 11:48am UTC](https://forums.sketchup.com/t/error-code-10/125170/12 "2020-05-19T11:48:02Z")
WE went back to Layout 19, saving as skp2019 - files from SU2020 until there is a solution…Our clients are more nervous. ---
**Author:** ![ronsino](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@ronsino](https://forums.sketchup.com/u/ronsino)\ **Post date:** [May 20, 2020, 11:50pm UTC](https://forums.sketchup.com/t/error-code-10/125170/13 "2020-05-20T23:50:19Z")
SOLVED so far. With the help of Trent from Sketchup From Trent: We have discovered that the issue is related to your time UTC + timezone and the timestamp associated with the SketchUp file. When your LayOut file is saved there is a mismatch in the two which will cause this crash. Setting the Auto render in the SketchUp Model panel will prevent this from happening. In reply: Tried today with the model auto render **ticked** and it crashed but with auto render **unticked** it worked perfectly . So playing around with the Model auto render in Layout worked for me. ---
**Author:** ![Mike\_Kevan](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mike_kevan/32/37966_2.png) [@Mike\_Kevan](https://forums.sketchup.com/u/Mike_Kevan)\ **Post date:** [May 29, 2020, 8:35am UTC](https://forums.sketchup.com/t/error-code-10/125170/14 "2020-05-29T08:35:20Z")
I have been experiencing the same issues with error “code 10”, “DocChildForm” and others. I am currently using version 20.1.229 64-bit. Turning off the Auto render has also worked for me solving the Code 10 issue immediately. ---
**Author:** ![McGordon](https://avatars.discourse-cdn.com/v4/letter/m/e5b9ba/32.png) [@McGordon](https://forums.sketchup.com/u/McGordon)\ **Post date:** [May 29, 2020, 8:37am UTC](https://forums.sketchup.com/t/error-code-10/125170/15 "2020-05-29T08:37:46Z")
> [@Mike\_Kevan](#): > > I am currently using version 20.1.229 64-bit. Try build 235 > [@LayOut 2020.1 's bugs](https://forums.sketchup.com/t/layout-2020-1-s-bugs/124030/32): > > There is now a 2020.1.1 installer, the downloads page has been updated: In what might be the shortest release notes ever, here’s what is new: This is a Windows only update to fix a frequent crash that occurred with users on the positive side of the UTC time standard (for example UTC+01:00). This crash would occur due to an error encountered when converting some local times to UTC when reloading a SketchUp file then saving. ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [November 28, 2020, 4:37pm UTC](https://forums.sketchup.com/t/error-code-10/125170/16 "2020-11-28T16:37:58Z")
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