Email and confirmation code does not match

SketchUp Pro
1

I have recenlty just purchase sketchup license but it will not let me activate trimble account, therefore i cannot use it.

Anyone know where the best place to contact is for this, as I can’t seem to find one

2

Did you purchase directly from SketchUp or from a reseller? If from SketchUp try: Contact Us | SketchUp Help

If you purchased a subscription license, you will use the e-mail address and password you used when you purchased the license to sign in to SketchUp.

3

Thanks Dave - I have tried resetting password few times but it keeps saying Email and confirmation code does not match. when I try, so not quite sure what else to do

4

Are you getting an e-mail after trying the reset password thing? Are you entering the e-mail address correctly? Have you tried following the link I provided?

5

I see your support request, thanks for that. I’ll check into the problem and reply to your email.

6

Thanks Dave. Trimble have got in touch with me and managed to activate the account.

Thanks for your help

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