Downloading SketchUp 2015


Hi everyone, been a longtime SketchUp user, but recently one problem came up for my colleague. She’s been trying to download SketchUp on her iMac OS X Yosemite (10.10.2) and it keep giving her an error message saying “Please register a recognizable email.” It won’t recognize any of her emails, and I’m stumped, never seen this before. Any ideas?

P.S. I apologize if this has already been answered/addressed/posted


What URL? Have her try


That seemed to fix it! Thanks, Barry!