# Download of 3d warehouse not working **URL:** \ **Category:** 3D Warehouse\ **Tags:** import, components\ **Created:** [December 25, 2021, 8:48am UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859 "2021-12-25T08:48:48Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Switch0901](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Switch0901](https://forums.sketchup.com/u/Switch0901)\ **Post date:** [December 25, 2021, 8:48am UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/1 "2021-12-25T08:48:48Z")
I’m trying to import models from 3d warehouse in sketchup make 2017 but whenever I click on download nothing seems to be happening. What should I do? ---
**Author:** ![Guido](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/guido/32/208097_2.png) [@Guido](https://forums.sketchup.com/u/Guido)\ **Post date:** [December 25, 2021, 10:29am UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/2 "2021-12-25T10:29:08Z")
Not supported anymore, search the topic for more details. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [December 25, 2021, 12:57pm UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/3 "2021-12-25T12:57:37Z")
As Guido wrote. the 3D Warehouse doesn’t support SketchUp 2017 Make. See: > **["Current Minus Two" Version Policy | SketchUp Help](https://help.sketchup.com/en/current-minus-two-version-policy)** > > At SketchUp, we are committed to providing an excellent experience to our users. This means: Providing products that work consistently and reliably. Providing products and features that keep you and your data secure when used. Providing products that... along with numerous threads on the topic in the 3D Warehouse forum category. Your profile says you are using SketchUp Free (web). That version is supported be the 3D Warehouse. If you aren’t really using that version, please correct your profile. ---
**Author:** ![Switch0901](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Switch0901](https://forums.sketchup.com/u/Switch0901)\ **Post date:** [December 25, 2021, 1:44pm UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/4 "2021-12-25T13:44:42Z")
I see. ---
**Author:** ![Switch0901](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Switch0901](https://forums.sketchup.com/u/Switch0901)\ **Post date:** [December 25, 2021, 1:45pm UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/5 "2021-12-25T13:45:29Z")
There’s no collada file option for me. Tried right clicking on the download button and everything. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [December 25, 2021, 1:52pm UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/6 "2021-12-25T13:52:42Z")
What exactly are you trying to download? Here’s a table and chairs picked at random. ![collada](https://global.discourse-cdn.com/sketchup/original/3X/3/9/39d2b42898abd31b93beaa1032609f4d2aba4372.gif) ---
**Author:** ![Anssi](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/anssi/32/105_2.png) [@Anssi](https://forums.sketchup.com/u/Anssi)\ **Post date:** [December 25, 2021, 5:06pm UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/7 "2021-12-25T17:06:37Z")
> [@Switch0901](#): > > There’s no collada file option for me. Tried right clicking on the download button and everything. Use your Internet browser, not the window inside SketchUp. ---
**Author:** ![Guido](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/guido/32/208097_2.png) [@Guido](https://forums.sketchup.com/u/Guido)\ **Post date:** [December 25, 2021, 5:25pm UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/8 "2021-12-25T17:25:09Z")
Thanks Dave ---
**Author:** ![Switch0901](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Switch0901](https://forums.sketchup.com/u/Switch0901)\ **Post date:** [December 26, 2021, 2:37am UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/9 "2021-12-26T02:37:49Z")
Oh so that was the cause of it. Can see the dropdown list from the download button now, thanks. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [December 26, 2021, 2:40am UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/10 "2021-12-26T02:40:42Z")
> [@Switch0901](#): > > Oh so that was the cause of it. That was explained in the link I provided in my first reply to you. ---
**Author:** ![Switch0901](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Switch0901](https://forums.sketchup.com/u/Switch0901)\ **Post date:** [December 26, 2021, 3:08am UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/11 "2021-12-26T03:08:38Z")
![Screenshot 2021-12-26 110657](https://global.discourse-cdn.com/sketchup/original/3X/a/d/adfbd251a30569e9bfbd0fd92c0521988f761025.png) I tried downloading escalator models as collada files but they all show up as .zip rather than .dae ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [December 26, 2021, 3:13am UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/12 "2021-12-26T03:13:36Z")
A collada file is a zip file that includes the .dae and a folder of materials. You have to extract the contents of the zip file. Then when you import the .dae file the importer will look for the folder to import the materials. ---
**Author:** ![Switch0901](https://avatars.discourse-cdn.com/v4/letter/s/ccd318/32.png) [@Switch0901](https://forums.sketchup.com/u/Switch0901)\ **Post date:** [December 26, 2021, 3:37am UTC](https://forums.sketchup.com/t/download-of-3d-warehouse-not-working/184859/13 "2021-12-26T03:37:53Z")
I see, can import the models now. Thanks.