Download failure as "Failed-Forbidden"

Hi I am John. This is my first time downloading SketchUp Pro. As I downloaded for a while, the file stopped like “failed-forbidden”. I thought I might need some help how to solve this. And few more tips may also be helpful.
Thanks.

Your profile indicates you have a 32-Bit machine. Is it possible you downloaded the 64-bit version of SketchUp?

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I do not know Dave

How to check that?

Where are you trying to download SketchUp from?

http://www.sketchup.com/download

here in that above given site

I am trying again to download it another time, but it doesn’t show any details on bit

Try downloading the 32-bit version from this link instead.
http://www.sketchup.com/download/all

Thank you very much… I’l try and let you know… :slight_smile:

Hi… Thank you for the tip, it downloaded successfully. And installed well.

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Hey!

I have SketchUp 2013 and am trying to update to 2017, however, every time I try to download it it says “Failed - Forbidden”. I’m not sure what to do, as I’ve tried downloading from both the links that have been posted in this thread.

Any suggestions?

Did you choose the mac version?

I did, indeed.