# Difficulty signing in to Sketch Up pro following Trimble Identity update **URL:** \ **Category:** SketchUp\ **Created:** [January 9, 2022, 11:09pm UTC](https://forums.sketchup.com/t/difficulty-signing-in-to-sketch-up-pro-following-trimble-identity-update/186182 "2022-01-09T23:09:05Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![GHD](https://avatars.discourse-cdn.com/v4/letter/g/8797f3/32.png) [@GHD](https://forums.sketchup.com/u/GHD)\ **Post date:** [January 9, 2022, 11:09pm UTC](https://forums.sketchup.com/t/difficulty-signing-in-to-sketch-up-pro-following-trimble-identity-update/186182/1 "2022-01-09T23:09:05Z")
Hi I’m Greg, thanks to another Forum member ive got this shout for help in the right place…really don’t know what I’m doing with tech side of Sketch UP, I can use it to design but this is a set up techi question I guess, so apologies if I have sent this message to the wrong place, just joined the forum didn’t realise there was one. I am having real issues with signing into my Sketch Up Pro account today, I think it might have something to do with Trimble identity update… I’ve tried to do what its states, but I’m failing miserably… really need to get back my files asap for a meeting like tomorrow! anyone out there able to help me or direct me somewhere, apologies for typing this in wrong place etc etc… newby!! ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [January 9, 2022, 11:59pm UTC](https://forums.sketchup.com/t/difficulty-signing-in-to-sketch-up-pro-following-trimble-identity-update/186182/2 "2022-01-09T23:59:01Z")
Where does it goes wrong? If you go to [connect.trimble.com](http://connect.trimble.com) and try to sign in there, what do you see? ---
**Author:** ![GHD](https://avatars.discourse-cdn.com/v4/letter/g/8797f3/32.png) [@GHD](https://forums.sketchup.com/u/GHD)\ **Post date:** [January 10, 2022, 12:04am UTC](https://forums.sketchup.com/t/difficulty-signing-in-to-sketch-up-pro-following-trimble-identity-update/186182/3 "2022-01-10T00:04:34Z")
Hey Mike, ive not tried that yet. was trying to find this on my Mac login\_session.dat file in my library folder… as it stated you had to re -sign into your accounts Gg ---
**Author:** ![GHD](https://avatars.discourse-cdn.com/v4/letter/g/8797f3/32.png) [@GHD](https://forums.sketchup.com/u/GHD)\ **Post date:** [January 10, 2022, 12:06am UTC](https://forums.sketchup.com/t/difficulty-signing-in-to-sketch-up-pro-following-trimble-identity-update/186182/4 "2022-01-10T00:06:14Z")
just tried to connect with that link you gave me said there was no projects … ☹ ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [January 10, 2022, 6:08am UTC](https://forums.sketchup.com/t/difficulty-signing-in-to-sketch-up-pro-following-trimble-identity-update/186182/5 "2022-01-10T06:08:05Z")
Yeah if you never published a model, your project named SketchUp wouldn’t have any. But that cloud service makes use of the new Trimble sign on and makes it easier to remember that log in on other services like when you sign in via SketchUp (provided that the same browser is used) Accepting cookies is also needed , btw. ---
**Author:** ![GHD](https://avatars.discourse-cdn.com/v4/letter/g/8797f3/32.png) [@GHD](https://forums.sketchup.com/u/GHD)\ **Post date:** [January 10, 2022, 8:39am UTC](https://forums.sketchup.com/t/difficulty-signing-in-to-sketch-up-pro-following-trimble-identity-update/186182/6 "2022-01-10T08:39:46Z")
ok thanks Mike, not sure how to progress as I can’t log in. wish there was a phone number to speak to at SU, thanks anyway. Greg ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [January 10, 2022, 9:48am UTC](https://forums.sketchup.com/t/difficulty-signing-in-to-sketch-up-pro-following-trimble-identity-update/186182/7 "2022-01-10T09:48:52Z")
> [@GHD](#): > > not sure how to progress as I can’t log in > [@GHD](#): > > there was no projects … So you did manage to sign in in [connect.trimble.com](http://connect.trimble.com), I presume? What browser do you use? Try to go to [myaccount.trimble.com](http://myaccount.trimble.com) and sign in there. Where does it go wrong? (screenshot, error message, etc.) ---
**Author:** ![GHD](https://avatars.discourse-cdn.com/v4/letter/g/8797f3/32.png) [@GHD](https://forums.sketchup.com/u/GHD)\ **Post date:** [January 10, 2022, 9:54am UTC](https://forums.sketchup.com/t/difficulty-signing-in-to-sketch-up-pro-following-trimble-identity-update/186182/8 "2022-01-10T09:54:09Z")
im really untechnical… when I go to [myaccount.trimble.com](http://myaccount.trimble.com) I get into the account I think… can I send you screenshots on this thread? ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [January 10, 2022, 10:27am UTC](https://forums.sketchup.com/t/difficulty-signing-in-to-sketch-up-pro-following-trimble-identity-update/186182/9 "2022-01-10T10:27:15Z")
Make sure that the email address that is listed in the Member section has Product access (3 column) check this thread: > [@Trimble Account Dashboard](https://forums.sketchup.com/t/trimble-account-dashboard/161206/4): > > Login Manage your Subscription to SketchUp. In the browser, go to [myaccount.trimble.com](http://myaccount.trimble.com) and log in with the email address you used to purchase the subscription. Choose the account under which it says “Purchased via reseller…” or the company account Members On the left side, click on the 'Members' section. This is where you can add users and choose the role of each of them. It is likely that the email address with which you purchased the subscription is already listed, as this is the 'Account Ow… ---
**Author:** ![freespace](https://avatars.discourse-cdn.com/v4/letter/f/b9bd4f/32.png) [@freespace](https://forums.sketchup.com/u/freespace)\ **Post date:** [September 26, 2025, 12:06am UTC](https://forums.sketchup.com/t/difficulty-signing-in-to-sketch-up-pro-following-trimble-identity-update/186182/10 "2025-09-26T00:06:40Z")
I’m having an issue with this also. The sign-in page is blank, no username or password options?? I’ve disabled VPN and checked all of my security apps and still will not showing me the login? I have no idea how to fix this and the support keeps suggesting fixes where I need to access my account….that I clearly cannot do?