Difficulty getting sketchup (trimble) to add geolocated image to "siteops"


As stated in my subject, I am beginning to use siteops software and we are about to have a training session with this service and I would like to become more familiar with the interface of sketchup and site ops. I have a limited knowledge of sketchup and I am completely green with siteops. Is there anyone in the community that has experience with this? I am currently getting the error message that it cannot link them at this time and to try again. I tried it multiple times on many different geolocated areas with no result. I was, however, able to export the esri topographical information into google maps.