Did not deauthorize Sketchup on former computer, erased the hard drive instead

Before I got rid of a former computer that had Sketchup on it, I reformatted the hard drive. Now with the software loaded onto my new computer I can’t open the software on my desktop because it says I have it on too many computers.

How do you resolve this??


You need to contact Customer Support and ask them to free up the license.

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Thanks…I found an “unauthorize all devices” switch in my account. After doing that and restarting the program in both my computers, it righted itself !!


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Ah, good. It wasn’t clear that you have a subscription license or I would have suggested that option. Please complete your profile with SketchUp version and license type.

Thank you, I have been trying to figure this out for a day. Trimble needs to make this much more obvious and I couldn’t even find online documentation from them, just circular statements that told me I had to deauthorize the old devices even though they are long gone.