Trying to upgrade my subscription to Shop from the free trial version, go to cart and where (I assume) credit card info is entered, I get “Cybersource- You are not authorized to view this page. The transaction has (formatting cuts off “not”) been processed.”
Whaa… ? Anyone else seen this, and if so, could you point me in the right direction? Thanks in advance.
Thanks, already been through Chrome and IE. Even after clearing cache in both IE and Chrome, I go to plans>Shop>Subscribe, and get “Your cart is empty”. Continue Shopping takes me back to Plans.
This is a public forum which is mostly habitated with volunteers. There are some Trimble employees active, but they do not ‘need’ to be.
Since this is a genuine sales support question you are entitled for support.
Right now, it is weekend, but you can contact sales:
This morning the credit card form appears, I was able to proceed and the transaction completed, so apparently my request was received. No response from anyone… however I guess all’s well that ends well.