Crashed file becomes "File Not Found or Invalid"


#1

When working on a project I had multiple windows open and SketchUp froze. (One model was rather large.) Of the three models open when I had to do “Force Quit,” only two of the three models will now open while the third gives me the message “File Not Found or Invalid.”

I cannot open the original file, the AutoSave or the backup file. The weird thing is I had a backup saved on OneDrive earlier in the day, about 2hrs before the issue, so I downloaded that backup thinking it would open. (I had no issues with the model at all when I backed it up.) It gave me the same message that the file was “File Not Found or Invalid.”

Update: A coworker tried to open the file on a PC using SketchUp 2018 and received the message “Unexpected File Format.”

Does anyone have any ideas as to what might have happened or if there is a chance I can get the model repaired somehow?

Workstation Specs:
SketchUp Pro 2018 - latest update
MacBook Pro running macOS High Sierra version 10.13.4
Mid 2015 with Retina Display
2.5 GHz Intel Core i7
16GB 1600 MHz DDR3
AMD Radeon R9 M370X 2048 MB
Intel Iris Pro 1536 MB


#2

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