# Crashed! Can't save

**URL:** <https://forums.sketchup.com/t/crashed-cant-save/162119>\
**Category:** SketchUp\
**Created:** [April 26, 2021, 5:16pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119 "2021-04-26T17:16:34Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\
**Post date:** [April 26, 2021, 5:16pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/1 "2021-04-26T17:16:34Z")

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Hey!  
SketchUp '17 has froze with a “not responding” grey screen. I don’t want to exit the app as I’ll lose unsaved work.  
What do I do?  
Kaiden 🙂

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [April 26, 2021, 5:17pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/2 "2021-04-26T17:17:53Z")

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Be patient and let SketchUp finish what it is doing. The Not Responding message does not indicate that Sketchup has crashed. It means it’s busy and won’t respond to any new commands until it is finished.

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**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\
**Post date:** [April 26, 2021, 5:18pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/3 "2021-04-26T17:18:47Z")

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Okay I’ll see what happens…

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**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\
**Post date:** [April 26, 2021, 5:20pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/4 "2021-04-26T17:20:05Z")

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Does having a lot of toolbars etc slow SU down?

 ![image_2021-04-26_181946](https://global.discourse-cdn.com/sketchup/original/3X/4/7/47ab479304013d4eb483134472dd3c8d81b71d2f.jpeg)

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [April 26, 2021, 5:21pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/5 "2021-04-26T17:21:15Z")

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No. It won’t have anything to do with this. That’s not really a lot of toolbars, either.

Why do you have redundant toolbar buttons, though? There’s no need for that.

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**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\
**Post date:** [April 26, 2021, 5:21pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/6 "2021-04-26T17:21:34Z")

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I like them there 😂😂

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**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\
**Post date:** [April 26, 2021, 5:22pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/7 "2021-04-26T17:22:22Z")

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Some are off free trials for stuff which I’ll get rid of…

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [April 26, 2021, 5:23pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/8 "2021-04-26T17:23:29Z")

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I was referring to the native ones.

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**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\
**Post date:** [April 26, 2021, 5:24pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/9 "2021-04-26T17:24:35Z")

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Oh right. Anyway your first post works - apparently SU isn’t happy with my laptop - being very slow today!

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<div class="post-metadata">

**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [April 26, 2021, 5:25pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/10 "2021-04-26T17:25:34Z")

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Maybe it’s telling you to go get some fresh air or something.

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**Author:** ![kaidenh](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/kaidenh/32/123586_2.png) [@kaidenh](https://forums.sketchup.com/u/kaidenh)\
**Post date:** [April 26, 2021, 6:54pm UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/11 "2021-04-26T18:54:28Z")

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Haha lol 😂 🏞

Kaiden.

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**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\
**Post date:** [October 27, 2021, 2:55am UTC](https://forums.sketchup.com/t/crashed-cant-save/162119/12 "2021-10-27T02:55:04Z")

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Closed on October 27, 2021, 2:55am UTC

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