Crash once using Trimble Connect Visualizer

SketchUp crush after trying to load visualizer, it was ok few days ago.

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Does it crash with every file ? Or just some ?

Tcv has to convert your file in a trimbim file. Depending on how heavy and complex your file is, it might not work.

Can you share a file that doesn’t work ?

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File is too large 18Mb to share here, it does on all files now.

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Well use wetransfer or something like that.

We need to know if it’s the file, tcv or your computer that is faulty.

Also, when sketchup crashes, do you send the bugsplat reports ?

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I sent the report, it’s not a PC as I tried it on My MacPro as well and also not working

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Zásilka | Úschovna.cz You can download file here

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ok. so now, before even launching TCV, I’m gonna do 2 things.

  • check the materials
  • check the purge
  • check if some objects are black holes of geometry.


material resizer tells me some of your textures are quite big.


see the top of the list ? it’s this marble behind the tv. and it’s not even a good seamless texture. and it’s 4000px wide when it doesn’t need to be more than 1000.

just resizing everything to 1000px lowered the file to 122mb instead of 150.


Tig's Purge all (another free plugin) tells me that some things can get rid off. not a lot, but still, extra weight.
(you can also go to the statistics panel of the model info and purge there. it’s the same)


now, post purge, the file is 56 mb.

1/3 of the initial weight.


CG impact report tells me that your couch is a big complex, but overall quite ok.
the whole model is about 700K lines and 400k faces, not great, not bad either.


Now, I’m gonna check it in TCV see if it crashes post cleanup. :slight_smile:
be right back.

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ok, I get a crash
( Crash #365)

so, I checked again started hiding various objects.
turns out if you hide the kitchen, it’s fine. and after a few crashes, it seems that the culprit is the sink.


I don’t know why, but when I get rid of it, TCV works.


even bringing back the couch and plants



also, the geometry is a bit messy. no groups, the ground has no thickness, reversed faces everywhere. in some places, you have several faces on top of each other


try this

https://www.swisstransfer.com/d/86038ff6-8c60-4427-849f-023988c3b610

and if it works, I guess you need to find a better sink !

(I also fixed the texture behind the tv. just needed to be moved a bit to the side.)

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