# Crash and blank screen | URGENT | **URL:** \ **Category:** SketchUp\ **Tags:** crash, blackout\ **Created:** [December 14, 2017, 5:11pm UTC](https://forums.sketchup.com/t/crash-and-blank-screen-urgent/57652 "2017-12-14T17:11:15Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![thomaschrismadi](https://avatars.discourse-cdn.com/v4/letter/t/ed8c4c/32.png) [@thomaschrismadi](https://forums.sketchup.com/u/thomaschrismadi)\ **Post date:** [December 14, 2017, 5:11pm UTC](https://forums.sketchup.com/t/crash-and-blank-screen-urgent/57652/1 "2017-12-14T17:11:15Z")
so i was working on my model, (tomorow is the deadline) and all of the sudden the sketch up crash and force me to close it, it was blank screen, all black. i try reopen again and voila, still blank. i noticed same problem occured in this topic > [@My whole model disappeared/the screen is blank...?](https://forums.sketchup.com/t/my-whole-model-disappeared-the-screen-is-blank/26077/25): > > With the originally provided file click Top, then Front, then orbit. Blue toggles pointing up or down. So does red, depending on your view. You’ll get mirrored drawing axes as if looking over your shoulder in a mirror to see what is going on in front of you, … weird drawing axes! > [@Strange issue with a disappearing SketchUp file](https://forums.sketchup.com/t/strange-issue-with-a-disappearing-sketchup-file/19994/6): > > Thank you both for the help. The recovered files are fully intact, as far as I can tell. I’m still not sure what the issue was. I know I was working on a nested component at the time, but I wasn’t doing anything particularly out of the ordinary. Just a random bug I suppose. Thanks again! > [@Model disappeared after SketchUp stopped](https://forums.sketchup.com/t/model-disappeared-after-sketchup-stopped/24595/18): > > you can minimise the likelihood of disaster by using height for the text, rather than pts… also, group all your text and add it’s own Layer, so you can turn it off if needed… john i desperately need help right now. i was remodeling right now, but if any of you guys can fix it, plpease let me know here’s the model: https://3dwarehouse.sketchup.com/embed.html?mid=43b92f8e-c643-40d0-8594-09c2c804e507&width=580&height=326 thank you very much :‘’‘’‘’ ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [December 14, 2017, 5:14pm UTC](https://forums.sketchup.com/t/crash-and-blank-screen-urgent/57652/2 "2017-12-14T17:14:15Z")
Looks like you might be running into clipping. You can search for that later and read up on it. For now, set the camera to Perspective and hit Zoom Extents. It would help if you’d get rid of the copy of the building that’s situated more than a Kilometer above the ground plane, too. ---
**Author:** ![john\_drivenupthewall](https://avatars.discourse-cdn.com/v4/letter/j/c67d28/32.png) [@john\_drivenupthewall](https://forums.sketchup.com/u/john_drivenupthewall)\ **Post date:** [December 14, 2017, 5:22pm UTC](https://forums.sketchup.com/t/crash-and-blank-screen-urgent/57652/3 "2017-12-14T17:22:02Z")
you also have edges turned off, and a copy of the building floating in space… john ---
**Author:** ![thomaschrismadi](https://avatars.discourse-cdn.com/v4/letter/t/ed8c4c/32.png) [@thomaschrismadi](https://forums.sketchup.com/u/thomaschrismadi)\ **Post date:** [December 14, 2017, 5:31pm UTC](https://forums.sketchup.com/t/crash-and-blank-screen-urgent/57652/4 "2017-12-14T17:31:54Z")
> [@DaveR](#): > > Looks like you might be running into clipping. You can search for that later and read up on it. For now, set the camera to Perspective and hit Zoom Extents. > > It would help if you’d get rid of the copy of the building that’s situated more than a Kilometer above the ground plane, too. > [@john\_drivenupthewall](#): > > you also have edges turned off, and a copy of the building floating in space… > > john how can you know if there’s a copy in my model? it is not blank anymore? whenever i open it, it just simply black ---
**Author:** ![thomaschrismadi](https://avatars.discourse-cdn.com/v4/letter/t/ed8c4c/32.png) [@thomaschrismadi](https://forums.sketchup.com/u/thomaschrismadi)\ **Post date:** [December 14, 2017, 5:35pm UTC](https://forums.sketchup.com/t/crash-and-blank-screen-urgent/57652/5 "2017-12-14T17:35:41Z")
| S O L V E D | i download my model from google warehouse in 2014 version, opened it in 2017 and it works :‘’‘’‘’ i don’t know why, but i will search more about clipping later, and try to fix my “broken 2017 model”. for now i have to finish the deadline first xD ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [March 14, 2018, 5:35pm UTC](https://forums.sketchup.com/t/crash-and-blank-screen-urgent/57652/6 "2018-03-14T17:35:48Z")
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