Hello. I am running SU Pro and recently the software started locking up when I access the TAGS. Specifically when I turn off any TAG the program freezes. I do not think it is a hardware issue. 32GM ram, I5, Windows 11. Updates current. I had a couple blueprints in the file, and removed them, but this has not solved the problem. The file is quite simple, only 5 tags. I have not tried re-installing yet.
Share the .skp file so we can see what you’re working with and also check to see if it is possibly hardware related.
Hi Dave. We connected a while ago.
Here is the file. It was running smoothly until I added additional instances of the blueprint. I The blueprints are removed from this version.
I’ll check back later.
Sorry. I was not done typing. I removed some stray line work as well. It would be be helpful to use the blueprints but not essential anymore.
Plan_Dec13_Clean.skp (127.7 KB)
Hi Mike, I’m not seeing any stalling for freezing when changing visible tags.
It might be that the content you removed was causing the issue, though.
I do notice incorrect tag usage in your model. Untagged should be left active at all times and ALL edges and faces should be created and remain untagged. Only groups and components should be given tags. Here’s the result of fixing the tag usage.
Do you see the freezing in this model when you turn off the lower_revised tag in this version of your file?
Plan_Dec13_Clean fixed tags.skp (173.0 KB)
Hi Dave.
I opened your file, it also freezes as soon as I select another tag. I then created a very simple file with 2 components on separate layers, no stray lines or edges… When I select any of the layers the program freezes as it did on the other file.
Perhaps I should re-install Sketchup? I’m running ESET security software, no viruses are showing.
Just an aside, what is the plugin you ran to check the stray geometry?
Thx Mike
Maybe reinstalling SketchUp is in order. When you run the installer right click on it, Choose Run as administrator and if prompted choose Repair. Do a cold reboot of the computer before and after.
The extension I used is called Default Tag Geometry. It’s not looking for stray geometry. It goes through the model and removes the tags from the edges and faces.
Hi Dave. I ran the repair, but I’m having the same results.
I think I’ll do a complete uninstall and reinstall. Before I do this, is there an easy way to get all the plug-ins back easily or do I need to manually reload them all? I looked for a place to export settings but can’t find anything like that. I saw one of your threads from 2022, you suggested a new installation for all the plugins. Perhaps there is an unpaid in the current PRO version?
Thx very much, Mike
Uninstalling SketchUp won’t touch the extensions you installed. You would have to remove them separately if you wanted to get rid of them.
I expect what you found was related to installing a new version of SketchUp. It’s best to install extensions fresh from their sources instead of copying them from a previous installation.
I’m wondering if it’s possible you have an extension that is causing the problem you are seeing. That would be the next thing to check after repairing the SketchUp install.
Does switching to the Classic graphic engine make a difference? You seem to be running some kind of integrated graphics. You must restart SketchUp for the setting to take effect.
Hi Anssi. I’m running the Classic graphic engine already, so I don’t think that is the issue. The software was working fine until a day ago, with much more complicated geometries.
I did add a pdf rendering plug-in, but have removed it, but that did not help.
I have not yet done a full reinstall of Sketchup. I did notice that there is an upgrade to version 2024, I have not installed that yet,
Thx for any input, Mike
You might as well download and install that. Remember to use the right click-Run as administrator thing.
Hi Dave, Anssi
I removed all instances of Sketchup and reinstalled the newest version, all through the Admin account. I removed any un-signed plugins, and also started to remove any un-needed plugins.
I’ve tried to use the software with no other programs running.
The graphics engine is set to “Classic”.
I can navigate through the file, but as soon as I access any TAG other than the default TAG, the software freezes.
Its quite odd, everything was working fine until yesterday. I am trying this with the file that Dave cleaned up, as well as a simple file with a couple components.
I am running some other graphic-intensive software without issues (QGIS, Leapfrog, Inkscape, Gimp, Autocad).
Any thoughts are much appreciated!
Does that mean you right clicked on the installer and selected Run as administrator? That’s different than just having admin privileges when you install.
Does that mean you are trying to change the active tag?
When I open the file, the active TAG is set as “Default”. When I try to select another TAG, the software freezes. I don’t get the chance to make the other TAG active. I was able to create the new file with the other TAGs but cannot edit them when I re-open the file. I’ve been using SU for several yrs, this has not happened before.
Well, you shouldn’t be needing to set a different tag as active. Untagged should remain active at all time. All edges and faces should be created AND remain untagged. Only groups and components should be given tags.
SketchUp shouldn’t be freezing if you change the active tag but you also shouldn’t be changing it.
Clearly there’s something going on with your computer but if you use tags correctly it shouldn’t be a problem anyway.
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Thanks Dave.
What I meant to say is that when I select another Tag, with the intention of turning it off, SU freezes. It will not allow me to be on any Tag other than the default Tag. It’s now happening to all of the earlier SU files. I try to keep components and groups in their relevant Tags, I am only trying to control their visibility for printing.
It does seem like a computer issue, but I’m not having issues with other cad related software.
Would it be possible that one of the plugins is causing an issue?
I’m not understanding what you mean by “be on any Tag other than the default Tag” but at this point I am suspicious that an extension is involved. Do you have many extensions installed? Any idea of what extensions you might have installed recently?
You could check to see if an extension might be responsible by closing SketchUp and temporarily renaming the Plugins folder to something else. Then reopen SketchUp and doing the same thing you have been with the tags. If the behavior changes then you can figure it is an extension.
Don’t save any changes to the file you open. Just close SketchUp without saving. Then restore the Plugins folder’s name (delete a new Plugins folder if it was created). If you didn’t save the file you had open the toolbars for your extensions should reappear when SketchUp starts.
At this point you’ll have to figure out which extension might be the culprit. You can try disabling extensions with Extension Manager.
Thx Dave. I went through the plugins and did not find a different result. I’m starting to think this is a graphics issue on the computer, as I started to have odd behaviors with QGIS when selecting different layers.
I attached 2 screen shots. The first shot has no Tag selected. When I select the “floor lower” Tag to turn it off, the software freezes. I am having similar issues with other files. This occurs immediately after I select a Tag to control the visibility. (green markup).
Can you share the latest version of that file?
You’re clicking on the eye icon to hide the tag?