# Can't update or install from Sketchucation **URL:** \ **Category:** Warehouses\ **Created:** [July 23, 2021, 11:58am UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904 "2021-07-23T11:58:34Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [July 23, 2021, 11:58am UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/1 "2021-07-23T11:58:34Z")
![afbeelding](https://global.discourse-cdn.com/sketchup/original/3X/0/d/0d78b860b1cda5b823dc05332e681bb892e0d237.png) I get this error every time I try to update an extension or when I try to install a new extension. Never had this problem before, started a few days ago. Anyone knows what the problem might be? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 23, 2021, 12:05pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/2 "2021-07-23T12:05:55Z")
Did you post about this on the Sketchucation Forum? ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [July 23, 2021, 12:07pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/3 "2021-07-23T12:07:34Z")
No, not yet. I’m not familiar with that forum. Will do! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 23, 2021, 12:12pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/4 "2021-07-23T12:12:12Z")
After posting, the first thing you should do is download and install the current version of the Sketchucation Extension Store tool. The version you show (3.0) is old. The current version is 4.1.0 > **[Plugin Store Download | SketchUcation](https://sketchucation.com/resources/plugin-store-download)** > > Extending SketchUp has never been easier with a suite of tools that make installing and disabling plugins and extensions a one click operation. Download it and use Extension Manager to install it. Restart SketchUp and try installing LibFredo6 again. ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [July 23, 2021, 12:31pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/5 "2021-07-23T12:31:01Z")
![afbeelding](https://global.discourse-cdn.com/sketchup/original/3X/9/3/935bfdbb5b02ca8c0e17d92b00895d4e499c1867.png) Same problem after updating Extensionstore to 4.1.0 ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 23, 2021, 12:33pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/6 "2021-07-23T12:33:18Z")
Did you restart SketchUp after updating? Clear browser caches too. ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [July 23, 2021, 1:38pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/7 "2021-07-23T13:38:23Z")
did restart, which browser is used by the Sketchucation extension store? Edit: I just cleared the cache for Firefox. Still the same error… ---
**Author:** ![slbaumgartner](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/slbaumgartner/32/7302_2.png) [@slbaumgartner](https://forums.sketchup.com/u/slbaumgartner)\ **Post date:** [July 23, 2021, 2:16pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/8 "2021-07-23T14:16:12Z")
I suggest you post a message on the SketchUcation store support page of their forum: [https://sketchucation.com/forums/viewtopic.php?f=15&t=63458&sid=4cfb5abc04ea69b41d22b686f7f41254&start=300](https://sketchucation.com/forums/viewtopic.php?f=15&t=63458&sid=4cfb5abc04ea69b41d22b686f7f41254&start=300) They are typically pretty good at diagnosing and fixing issues. The store is a website, it doesn’t use any particular browser. But there could be compatibility issues with some browsers, especially since the store recently migrated to a new server. ---
**Author:** ![mihai.s](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mihai.s/32/202022_2.png) [@mihai.s](https://forums.sketchup.com/u/mihai.s)\ **Post date:** [July 23, 2021, 2:20pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/9 "2021-07-23T14:20:26Z")
See if this topic from 2015 is somehow helpful. Test the last two posts (proxy or antivirus). [https://sketchucation.com/forums/viewtopic.php?f=15&t=60538](https://sketchucation.com/forums/viewtopic.php?f=15&t=60538) ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [July 23, 2021, 2:50pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/10 "2021-07-23T14:50:01Z")
I just posted there. ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [July 23, 2021, 2:53pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/11 "2021-07-23T14:53:24Z")
I disabled antivirus, no dice… I don’t know were to look for that proxy-setting. I didn’t change anything on my computer since I last updated succesfully. (that I know of) ---
**Author:** ![TIG](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/tig/32/198_2.png) [@TIG](https://forums.sketchup.com/u/TIG)\ **Post date:** [July 23, 2021, 3:31pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/12 "2021-07-23T15:31:35Z")
Try clearing the web-browser cache for Internet-Explorer - that is used for some legacy dialogs in ExtensionStore³. The PluginStore was recently migrated to a new server, and your cached data might be looking at the old site and getting confused when trying to auto-install extensions… Can you download the RBZ from the PluginStore directly, then install it manually ?? Incidentally, Fredo did have some issues with recently updated RBZs, but as far as I know this is all fixed - several days ago… ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [July 23, 2021, 3:57pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/13 "2021-07-23T15:57:57Z")
I can’t find internet explorer on my computer. Cleared the cache of microsoft edge instead. doesn’t help. I downoaded the newest version of extension store3 tool from the website and installed via Sketchup extension manager - install extension. that worked! But the tool still doesn’t work. Have also tried to install new extensions not made by Fredo. always the same error… ---
**Author:** ![TIG](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/tig/32/198_2.png) [@TIG](https://forums.sketchup.com/u/TIG)\ **Post date:** [July 23, 2021, 4:16pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/14 "2021-07-23T16:16:23Z")
I think that the Edge cache is now shared with Internet Options… You can access that from your ‘settings’… Browsing History \> Delete ?? ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [July 23, 2021, 4:31pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/15 "2021-07-23T16:31:57Z")
> [@TIG](#): > > Browsing History \> Delete Tried that, didn’t work either. I downloaded the latest version of LibFredo and installed it via SketchUp extension manager. restarted SketchUp, and now Sketchucation extension store3 tool says everything is up to date… Same for another extension i wanted to install from Sketchucation. Just annoying that the extension tool doesn’t work… ---
**Author:** ![TIG](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/tig/32/198_2.png) [@TIG](https://forums.sketchup.com/u/TIG)\ **Post date:** [July 23, 2021, 6:23pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/16 "2021-07-23T18:23:01Z")
An idea… off at a tangent… The ExtensionStore³ auto-install might need to write temp files etc. If you have not installed SketchUp properly it might prevent a smooth process… Here’s how SketchUp should be installed/repaired… Log in to Windows as your normal user-account. Ensure that SketchUp etc is NOT open. Find the SketchUp installer-file exe’s icon - usually in your Downloads folder… Select its icon, right-click \> context-menu \> “Run as administrator” When prompted choose ‘Repair’ [nothing you have already customized will be affected…] Afterwards retry things - it will do no harm… Alternatively try to delete the temp folder used by ExtensionStore³… **SCF::TEMPDIR** [used in the Ruby Console] giving… **C:/Users/YOURNAME/AppData/Local/Temp/SCF** Restart SketchUp after doing any of this and see if it helps… ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [July 24, 2021, 11:39am UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/17 "2021-07-24T11:39:00Z")
I did install SketchUp by running the installer as admin. Will try a repair when I’m home again in a few days. Edit: I solved it by installing the latest version of Extension Store Tool. Thanks to @DaveR > [@More Fredo6 plugins becoming paid extensions](https://forums.sketchup.com/t/more-fredo6-plugins-becoming-paid-extensions/191090/85): > > So the SCF tool isn’t up to date. The latest version is supposed to fix that unzip issue. Download it directly from Sketchucation via your browser and install it. Then quit SketchUp and restart it. If you installed Fredo6’s extensions lately without using the Extension Store, the Extension Store wouldn’t have a record of that latest install. Fredo6’s Check for Updates would, however. If updating the Sketchucation Extension Store doesn’t fix this, it might be easiest to delete LibFredo6 and th… ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [January 23, 2022, 7:39pm UTC](https://forums.sketchup.com/t/cant-update-or-install-from-sketchucation/170904/18 "2022-01-23T19:39:33Z")
Closed on January 23, 2022, 7:39pm UTC This topic was automatically closed 183 days after the last reply. New replies are no longer allowed.