# Can't see template **URL:** \ **Category:** SketchUp\ **Tags:** installation\ **Created:** [October 28, 2016, 10:52pm UTC](https://forums.sketchup.com/t/cant-see-template/32904 "2016-10-28T22:52:52Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![cressean](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@cressean](https://forums.sketchup.com/u/cressean)\ **Post date:** [October 28, 2016, 10:52pm UTC](https://forums.sketchup.com/t/cant-see-template/32904/1 "2016-10-28T22:52:52Z")
I’m just trying to get started. The program is running, tools work, but the working area is whited out. I’m using an up to date version of Win7 SP1 Home Prem. 64 bit ver 6.1.7601 running as a guest on a Kubuntu 14.04 using VirtualBox. My original install worked but dropdown menu submenus were not visible. They worked, just truncated. The template was visible and tools worked as expected. I enabled Virtualbox’s 3D support and turned on Windows Aero. This fixed the menu visibility, but now the template was white. It’s there, just underneath. if you make a blind change, it gives the save dialog on exit. I tried un and re- installing SketchUp with Aero on, but no luck. I looked thru the menus, but am not familiar with Sketchup. I didn’t find anything. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 28, 2016, 10:57pm UTC](https://forums.sketchup.com/t/cant-see-template/32904/2 "2016-10-28T22:57:56Z")
Very likely the problem is related to your graphics card. Radeon cards are well-known to be lacking in adequate OpenGL support. You might try disabling Hardware Acceleration in SketchUp’s Preferences (Window menu) and see what you get. ---
**Author:** ![cressean](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@cressean](https://forums.sketchup.com/u/cressean)\ **Post date:** [October 29, 2016, 12:22am UTC](https://forums.sketchup.com/t/cant-see-template/32904/3 "2016-10-29T00:22:06Z")
Thanks for the quick response. Once Open GL is unchecked the program crashes. When I try to restart I get a “Sketchup was unable to initialize OpenGL, error: choose pixel format failed”. I’ve had other problems with this Radeon (on board). Which ones seem to work? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 29, 2016, 12:24am UTC](https://forums.sketchup.com/t/cant-see-template/32904/4 "2016-10-29T00:24:29Z")
> [@cressean](#): > > Open GL is unchecked the program crashes. Did you do something in the GPU’s driver settings or did you turn off Hardware Acceleration in SketchUp’s OpenGL Preferences? > [@cressean](#): > > Which ones seem to > work? Most users seem to have the best luck with nVidia graphics cards. ---
**Author:** ![cressean](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@cressean](https://forums.sketchup.com/u/cressean)\ **Post date:** [October 29, 2016, 12:51am UTC](https://forums.sketchup.com/t/cant-see-template/32904/5 "2016-10-29T00:51:49Z")
Made the setting in Sketchup. VirtualBox has has 2 different interfacess, the default is WDDM for Aero support, and Direct3D (noted as experimental). I am using the WDDM. Given other problems with Radeon (Kubuntu 16 doesn’ like it either) I think I will opt for the nVidia. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [October 29, 2016, 12:55am UTC](https://forums.sketchup.com/t/cant-see-template/32904/6 "2016-10-29T00:55:41Z")
Also consider that SketchUp is not supported for the way you are running it in Virtual Box so your mileage may vary. ---
**Author:** ![cressean](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@cressean](https://forums.sketchup.com/u/cressean)\ **Post date:** [October 29, 2016, 1:23am UTC](https://forums.sketchup.com/t/cant-see-template/32904/7 "2016-10-29T01:23:52Z")
Thanks for the help. As far as VirtualBox SketchUp compatibility, prior to enabling Aero it appeared that Sketchup was working fine. Just a problem with the drop down menus. I’ll get the card and it either will or it won’t ---
**Author:** ![cressean](https://avatars.discourse-cdn.com/v4/letter/c/a3d4f5/32.png) [@cressean](https://forums.sketchup.com/u/cressean)\ **Post date:** [November 19, 2016, 7:12am UTC](https://forums.sketchup.com/t/cant-see-template/32904/8 "2016-11-19T07:12:26Z")
I stumbled upon what was causing my problem in SketchUp. In the process of trouble shooting some general display and stability bugs running Win7 in VirtualBox, I found that 3D acceleration had been enabled all along. Unchecking it (settings\> display\> 3D) solved my other problems and SketchUp now works. SketchUp 2016 doesn’t like 3D. Hope this will help others. Andy