Can't save sketches since 1/15 Update

Ever since 1/15/2020 update that included changes to the saving dialog and TrimbleConnect, I can’t save or access TrimbleConnect. I get a colorful bear that says something went wrong please try again later. Is this a known issue or is there a way for me to fix this? I really need to be able to save new sketches. I am a free user, I don’t know if that makes a difference.


Have you tried clearing the browser?

Do you mean temp files and cache? No, I haven’t tried that but I can.

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No luck clearing the cache. Even tried in Incognito mode just to see if that made a difference. No luck. Same result.

Odd, where are you located? If you have a vpn, you could try a server from another location.
A cold reboot might work, too

The US. No access to VPN at the moment, but I can try from another machine in a little bit.

I am unable to save new files, Save edited files, open all my files since beginning of Februrary. On multiple computers from different physical locations.

Where are you located?

Also please complete your profile with SU version, operating system, and graphics card. That information is helpful in getting you help.

FWIW, I just created and saved a file with no problem.
Screenshot - 2_12_2020 , 7_41_02 AM

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