Can't purchase extension


I’ve tried several times, restarted my browser, my computer, tried another browser, but since yesterday, I can’t purchase any extension (I have tried with two different), I get an error message “Session timed out”, after typing my billing infos.

Can anyone help me please?
Thank you

Anyone from Sketchup team?

hello, have you tried signing out and back in ?

Yes I did. I tried again today, and it still doesn’t work.

Just for following up.
I have sent a request directly to Sketchup team and it worked with Chrome only after clearing browser cache. Still didn’t work with firefox though.

Thanks for your help :slight_smile:


I have the same issue I tried with Chrome and it don’t work I also try to sign out and resign in and still didn’t work.