I was working on the file and suddenly the model dissapeared from the file.
This is the last version and have and can’t open it, sketchup says ‘we are a experiencing a technical problem’ and asks me to log in again, what a did with no different result.
Can someone help me please?
Thank you!!!
I’m sorry. Try now again, please.
The file opened fine for me. Make sure you have the latest release of SketchUp 2025. There are some components at a huge distance from the rest of the model. I selected and deleted them. I also fixed incorrect tag usage. You should be keeping ALL edges and faces untagged.
Here’s the file.
Do you have a SketchUp for Higher Education license?
If it’s a case of being unable to sign into SketchUp, open File Explorer and in the settings, make Hidden Folders visible. Then go to your user/AppData/RoamingSketchUp/SketchUp 2025 and delete login_session.dat. Then do a cold reboot of your computer and after restarting, open SketchUp and sign in.
BTW, do you really need the ancient image and terrain from Google Earth? It doesn’t seem to have anything to do with your project.
yes, I have an students license.
Can’t find the option you mentioned….
this is what sketchup says when trying to enter
don’t know what that came from, definetly don’t need it!
You have to make the hidden AppData folder visible in File Explorer.
Show hidden files, folders, or drives
Is your EDU license up to date?
Maybe garbage that came in with something from the 3D Warehouse.
i wanted to check the details but I received the answer from the previous message. It was a yearly license as far as I remember, starting last April
That seems to indicate that you have an active ssubscription.
Were you able to find and delete the file I told you to remove?
couldn’t find the option….. any other why i might do that?
way not why
i did what you told me and was able to open the file you sent me. Thanks a lot for your big support!!!
Have a nice day
