Can't login to trimble to use sefaira

I get this every time I try to login to sefaira. I am on a trial version of 2020 through my university. I have previously had sketchup and sefaira worked fine on 2018 and 2019 versions. They expired so noe I’m on trial of Pro 2020. downloaded Sefaira fine and loaded extension etc…when I go to login to trimble to get into sefaira it locks up…

1 Like

I am having the same issue with a 2020 demo version of Sketchup. I made sure to download the 2020 version of the Sefaira plugin, and I have re-started and re-installed the plugin several times with no luck. I keep getting stuck on the login screen. When I push “next” nothing happens. I will add that the Extension Manager says the Sefaira plugin is “unsigned”.

Hi @Jon71 & @rob6, thanks for reaching out. I apologize that your messages got past me. It seems like Sefaira is having a hard time locating the latest version of Internet Explorer on your machines.

Could you please make sure that you have Internet Explorer 11 or later installed on your machines and then run the attached Registry file. Make sure that all instances of SketchUp is closed when you run the .reg file. The file ensures that Sefaira is looking for the latest version of IE on your machine.

Please let me know if that solves this issue for you.

Thanks Niraj, you already helped me out, thanks again!

1 Like