# Can't log into Trimble Account? **URL:** \ **Category:** Technical Problems\ **Created:** [July 8, 2019, 8:43pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567 "2019-07-08T20:43:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![westbam](https://avatars.discourse-cdn.com/v4/letter/w/e68b1a/32.png) [@westbam](https://forums.sketchup.com/u/westbam)\ **Post date:** [July 8, 2019, 8:43pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/1 "2019-07-08T20:43:36Z")
I can’t sign into my Trimble account. When I try to lo my account using my [gmail.com](http://gmail.com) account I get this message > Google couldn’t verify this account belongs to you. > > Try again later or go to [Sign in - Google Accounts](https://g.co/recover) for help. I’ve done this, nothing. I’ve sign up for a Trimble connect account, still nothing. I’ve tried to download Trimble connect 2.0 via sketchup extensions, It won’t load. Any help please? ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [July 8, 2019, 10:01pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/2 "2019-07-08T22:01:53Z")
You can bypass the google login and start the ‘forget password’ procedure. Check here: > **[Frequently Asked Questions About Trimble Identity | SketchUp Help](https://help.sketchup.com/en/trimble-identity-frequently-asked-questions)** > > Trimble Identity provides access to all Trimble applications and online services, including all applications which are part of SketchUp subscriptions. With your Trimble Identity, you can sign in to one of your Trimble online services and then browse... ---
**Author:** ![westbam](https://avatars.discourse-cdn.com/v4/letter/w/e68b1a/32.png) [@westbam](https://forums.sketchup.com/u/westbam)\ **Post date:** [July 9, 2019, 2:52pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/3 "2019-07-09T14:52:38Z")
Thanks for the reply, but it’s no use. I went through the steps and got this Thanks for confirming that you can access the contact email address you provided. Unfortunately Google couldn’t verify that ‘myaccountname’@gmail.com belongs to you. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 9, 2019, 2:55pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/4 "2019-07-09T14:55:25Z")
From the message you got, this sounds like a Google problem. Maybe you need to check with Google to see if there’s an issue with your e-mail address or login. ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [July 9, 2019, 3:59pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/5 "2019-07-09T15:59:54Z")
> [@westbam](#): > > I’ve sign up for a Trimble connect account What did you buy? Were did you bought it? Contact them to assign it to an emailaddress were you have access to. ---
**Author:** ![westbam](https://avatars.discourse-cdn.com/v4/letter/w/e68b1a/32.png) [@westbam](https://forums.sketchup.com/u/westbam)\ **Post date:** [July 10, 2019, 4:32pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/6 "2019-07-10T16:32:05Z")
I’ve been through the email recovery process, and still nothing. ---
**Author:** ![westbam](https://avatars.discourse-cdn.com/v4/letter/w/e68b1a/32.png) [@westbam](https://forums.sketchup.com/u/westbam)\ **Post date:** [July 10, 2019, 4:33pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/7 "2019-07-10T16:33:44Z")
I haven’t purchased anything. I use the free version of Sketchup, and when I went to upload a model last week, I got the message. I’ve looked at other threads online, but as yet … nothing, i’m still locked out!! ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 10, 2019, 4:42pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/8 "2019-07-10T16:42:12Z")
> [@westbam](#): > > I use the free version of Sketchup, Which free version? Your profile is confusing because it indicates a version that doesn’t exist. ![Screenshot%20-%207_10_2019%20%2C%2011_39_01%20AM](https://global.discourse-cdn.com/sketchup/original/3X/4/f/4f1534685911339ce238d78a7cf7290e76fef729.png) > [@westbam](#): > > I’ve tried to download Trimble connect 2.0 via sketchup extensions, It won’t load. If you are using the web-based version as you seem to indicate in your profile, extensions can’t be installed. Please correct your profile with the right information so we can give you some additional guidance without having to guess. ---
**Author:** ![westbam](https://avatars.discourse-cdn.com/v4/letter/w/e68b1a/32.png) [@westbam](https://forums.sketchup.com/u/westbam)\ **Post date:** [July 10, 2019, 6:22pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/9 "2019-07-10T18:22:49Z")
I’m not very technical (hence that’s why I’m here I guess). I don’t have any further information other than I’m using … what looks to be … Sketchup Make 2017. ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [July 10, 2019, 6:29pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/10 "2019-07-10T18:29:11Z")
You could try uploading a acreenshot of what you are seeing (first, make as screenshot of your screen when you have SketchUp open, then reply on this thread and drag the screenshot in the message) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 10, 2019, 6:32pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/11 "2019-07-10T18:32:46Z")
Perhaps you could update your profile so at least it is correct. ---
**Author:** ![westbam](https://avatars.discourse-cdn.com/v4/letter/w/e68b1a/32.png) [@westbam](https://forums.sketchup.com/u/westbam)\ **Post date:** [July 10, 2019, 6:41pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/12 "2019-07-10T18:41:19Z")
Done. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 10, 2019, 6:53pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/13 "2019-07-10T18:53:00Z")
Have you tried closing SketchUp, clearing Chrome caches and then logging in again? When you installed SketchUp, did you right click on the downloaded installer file and select Run as administrator from the Context menu? If not or if you don’t know, it would be a good idea to do that and when presented with options, select Repair. ---
**Author:** ![westbam](https://avatars.discourse-cdn.com/v4/letter/w/e68b1a/32.png) [@westbam](https://forums.sketchup.com/u/westbam)\ **Post date:** [July 11, 2019, 2:25pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/14 "2019-07-11T14:25:06Z")
Have you tried closing SketchUp, clearing Chrome caches and then logging in again? - Yes! When you installed SketchUp, did you right click on the downloaded installer file and select Run as administrator from the Context menu? I t was a few years ago, but I assume the former. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 11, 2019, 2:29pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/15 "2019-07-11T14:29:15Z")
> [@westbam](#): > > I t was a few years ago, but I assume the former. To make sure SketchUp is installed correctly if would be worth repairing the installation. Find the installer file or download a fresh copy of it, right click on it and choose Run as administrator. When presented with the options, choose Repair. Make sure you have closed SketchUp before doing this. ---
**Author:** ![westbam](https://avatars.discourse-cdn.com/v4/letter/w/e68b1a/32.png) [@westbam](https://forums.sketchup.com/u/westbam)\ **Post date:** [July 11, 2019, 3:00pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/16 "2019-07-11T15:00:39Z")
Did that, nothing! I’m wondering if it would just be easier to set up a different gmail account? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 11, 2019, 3:30pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/17 "2019-07-11T15:30:41Z")
Maybe it would. ---
**Author:** ![westbam](https://avatars.discourse-cdn.com/v4/letter/w/e68b1a/32.png) [@westbam](https://forums.sketchup.com/u/westbam)\ **Post date:** [July 11, 2019, 7:24pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/18 "2019-07-11T19:24:44Z")
Thanks for all the help DaveR … and to everyone else. 😀 ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [July 11, 2019, 7:27pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/19 "2019-07-11T19:27:26Z")
You’re welcome. Does that mean you have it sorted out? ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [January 10, 2020, 8:43pm UTC](https://forums.sketchup.com/t/cant-log-into-trimble-account/98567/20 "2020-01-10T20:43:44Z")
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