# Can't find where to login into my SketchUp Shop! **URL:** \ **Category:** SketchUp Go\ **Created:** [July 5, 2018, 1:28pm UTC](https://forums.sketchup.com/t/cant-find-where-to-login-into-my-sketchup-shop/71617 "2018-07-05T13:28:00Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![MarieH](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/marieh/32/52610_2.png) [@MarieH](https://forums.sketchup.com/u/MarieH)\ **Post date:** [July 5, 2018, 1:28pm UTC](https://forums.sketchup.com/t/cant-find-where-to-login-into-my-sketchup-shop/71617/1 "2018-07-05T13:28:00Z")
Greetings. Yesterday I subscribed to SU Shop. But when I tried to login it wouldn’t open. So I restarted my computer, and now I just cannot find the login page. SketchUp homepage has no login–When I cannot see any. HELP! Thanks a lot. MarieH. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [July 5, 2018, 2:20pm UTC](https://forums.sketchup.com/t/cant-find-where-to-login-into-my-sketchup-shop/71617/2 "2018-07-05T14:20:18Z")
Click the hamburger (web) menu label (1) in the image below … ![image](https://global.discourse-cdn.com/sketchup/original/3X/0/3/03772170bbfb76e384ca58d8cb986558ffc25757.jpg) … then go to the account page. It has the ![image](https://global.discourse-cdn.com/sketchup/original/3X/3/9/398b8b76e5afe800a143ec0db54dce53820736e6.jpg) icon. But if you are already logged in here, you should be already logged in to Shop. * * * See this post … > [@Exporting images from SketchUp Shop and importing into Google Earth Pro](https://forums.sketchup.com/t/exporting-images-from-sketchup-shop-and-importing-into-google-earth-pro/67573/23): > > Be sure that you have assigned yourself with the entitlement for Shop. During the purchasing process, this should have been the default but one might have accidentally changed it. If this is the case, the SHOP entitlement (license) has yet to be assigned. You can get to your account by going through SU Web application Once you are in the license management area, find the shop subscription and click on the big “+” icon. It looks similar to the Free. In fact, you should have a su… ---
**Author:** ![MarieH](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/marieh/32/52610_2.png) [@MarieH](https://forums.sketchup.com/u/MarieH)\ **Post date:** [July 5, 2018, 3:51pm UTC](https://forums.sketchup.com/t/cant-find-where-to-login-into-my-sketchup-shop/71617/3 "2018-07-05T15:51:08Z")
Thanks Dan, Actually, I eventually followed your direction to your previous post, and that worked, BUT, now that I am logged in SU Shop, I cannot open it. All I get is a white page with the pulsating logo. After an hour or so it still wasn’t open. Any thoughts? Many thanks. marieH. ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [July 6, 2018, 12:21am UTC](https://forums.sketchup.com/t/cant-find-where-to-login-into-my-sketchup-shop/71617/4 "2018-07-06T00:21:17Z")
> [@MarieH](#): > > After an hour or so it still wasn’t open. Any thoughts? I am not a Mac guy. You are running El Capitan ? What browser ? If it doesn’t work in one, try another browser. Works for me in Chrome. Others use Firefox. ---
**Author:** ![MarieH](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/marieh/32/52610_2.png) [@MarieH](https://forums.sketchup.com/u/MarieH)\ **Post date:** [July 6, 2018, 3:32pm UTC](https://forums.sketchup.com/t/cant-find-where-to-login-into-my-sketchup-shop/71617/5 "2018-07-06T15:32:11Z")
Thanks Dan. Didn’t work either with Firefox. I keep going back to SU Free. But I think that there is a much bigger issue that might be at the root of all this. I just realized that there are two names for my account. And that’s because I gave them a different name for my account and for my credit card. When I subscribed, I remember having issues because the system didn’t seem to register that I have a name for the account: Marie Trope Zanzal (my new married name), a name for the credit card: Marie H. Trope-Podell (my previous married name, still working on changing this) and a name for my organization, which is me as MHTZ. MHTZ was never saved. And, as I also just discovered, I was billed twice for the subscription, which I assume is a confusion I encountered while subscribing. Do you deal with this too? Or should I wait for Monday to bring this up to the “Team” via phone? MarieH ---
**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\ **Post date:** [July 6, 2018, 7:56pm UTC](https://forums.sketchup.com/t/cant-find-where-to-login-into-my-sketchup-shop/71617/6 "2018-07-06T19:56:01Z")
Sorry, I do not work for Trimble. You’ll have wait until Monday and contact Customer Service. ---
**Author:** ![MarieH](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/marieh/32/52610_2.png) [@MarieH](https://forums.sketchup.com/u/MarieH)\ **Post date:** [July 6, 2018, 8:52pm UTC](https://forums.sketchup.com/t/cant-find-where-to-login-into-my-sketchup-shop/71617/7 "2018-07-06T20:52:40Z")
Thought so. Thanks anyway. Best, MarieH.