Can't download my Sketch up pro subs

Today I bought my subscription for SketchUp Pro but I can’t download the file to install it. I’m using a MacBook air - Mac os Catalina. Could someone help me, please? I tried everything this evening and nothing worked… Thank you, everyone.

Where are you trying to download it from? Try

Hi! That’s where I’m trying to download. I choose the version 2020.1 and nothing happens, it brings to a page saying that server was not found and my internet is running perfectly… :frowning:

I sent a message to help work around the problem.