Can't download images from 3D warehouse, need version upgrade?


#1

Hi all,
I am helping a friend with landscape design on their property and have downloaded a sketch up file of the house that they passed on from their architect. I am able to make changes manually to the file, but have not been able to download any images from the 3D warehouse. I have gone through all of the troubleshooting suggestions from the Help board without luck. I wondering now if SketchUp Make which I use is fully compatible with SketchUp Pro (which I’m assuming is what the architect’s firm is using).
I did get a message at one point that said I needed to upgrade my current version (SketchUp Make, 2106) to be able to download images, but can’t figure out how to upgrade. Help!
Many thanks,
Laura S.


#2

Look here to find download location of currently available SketchUp versions. The last desktop version of SketchUp Make is 2017.


#3

Download models you mean? 2016 does rely on your system’s browser technology, so clear cache in IE for PC, Safari for Mac. I presume you’ve done that, and that if you open up either of those browsers, you can download things from https://3dwarehouse.sketchup.com/ and then open or import them into SketchUp?