# Cant download Grid tool

**URL:** <https://forums.sketchup.com/t/cant-download-grid-tool/24189>\
**Category:** Extension Warehouse\
**Tags:** error, authentication\
**Created:** [April 25, 2016, 10:18pm UTC](https://forums.sketchup.com/t/cant-download-grid-tool/24189 "2016-04-25T22:18:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![quest84](https://avatars.discourse-cdn.com/v4/letter/q/8797f3/32.png) [@quest84](https://forums.sketchup.com/u/quest84)\
**Post date:** [April 25, 2016, 10:18pm UTC](https://forums.sketchup.com/t/cant-download-grid-tool/24189/1 "2016-04-25T22:18:19Z")

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grid tool starts to download but message keeps coming up  
that “something went wrong on the way in” any comments or similar experiences?

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [April 25, 2016, 10:51pm UTC](https://forums.sketchup.com/t/cant-download-grid-tool/24189/2 "2016-04-25T22:51:36Z")

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It worked for me on my PC accessing it from the EW in SketchUp.

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**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\
**Post date:** [April 25, 2016, 10:53pm UTC](https://forums.sketchup.com/t/cant-download-grid-tool/24189/3 "2016-04-25T22:53:03Z")

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> [@quest84](#):
>
> grid tool starts to download

… from where ?

The Extension Warehouse ? Please supply a URL to the extension page.

The SketchUcation PluginStore ? Please supply a URL to the plugin page.

Some place else ? A URL would be helpful.

From an external web browser ? Which one ?

From SketchUp’s internal Extension Warehouse dialog ?  
Which platform (Mac / PC) ? What SketchUp version ?

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<div class="post-metadata">

**Author:** ![quest84](https://avatars.discourse-cdn.com/v4/letter/q/8797f3/32.png) [@quest84](https://forums.sketchup.com/u/quest84)\
**Post date:** [April 26, 2016, 12:24pm UTC](https://forums.sketchup.com/t/cant-download-grid-tool/24189/4 "2016-04-26T12:24:22Z")

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_4/26/2016_  
_dan–thnks for the reply_

_using free 2016 sketchup–chrome browser–i go to EW–go to grid tool  
download—start to download and get this:::_  
_“authentication errror”_  
_“something went wrong during the authentication process–plse try signing  
in again–”"_

_I have had the grid tool installed at one time–it was always  
sluggish–but stopped working period—have unchecked it in my extension  
box in windows-preferences and trying to download it again–but getting  
this message above_

_any ideas_  
_thanks–kent mccoy_  
_[kentmccoy14@gmail.com](mailto:kentmccoy14@gmail.com) [kentmccoy14@gmail.com](mailto:kentmccoy14@gmail.com)_

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<div class="post-metadata">

**Author:** ![DanRathbun](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/danrathbun/32/500_2.png) [@DanRathbun](https://forums.sketchup.com/u/DanRathbun)\
**Post date:** [April 26, 2016, 10:43pm UTC](https://forums.sketchup.com/t/cant-download-grid-tool/24189/5 "2016-04-26T22:43:09Z")

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Searches reveal:

[5 results for “Authentication Error” category: **Extension Warehouse**](http://forums.sketchup.com/search?q=Authentication%20Error%20%20category%3A9)

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