# Can't download anything from the 3D warehouse or preview warehouse models in 3D

**URL:** <https://forums.sketchup.com/t/cant-download-anything-from-the-3d-warehouse-or-preview-warehouse-models-in-3d/282095>\
**Category:** 3D Warehouse\
**Tags:** 3dwarehouse, sketchup, download\
**Created:** [July 19, 2024, 12:40am UTC](https://forums.sketchup.com/t/cant-download-anything-from-the-3d-warehouse-or-preview-warehouse-models-in-3d/282095 "2024-07-19T00:40:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![johara](https://avatars.discourse-cdn.com/v4/letter/j/8e7dd6/32.png) [@johara](https://forums.sketchup.com/u/johara)\
**Post date:** [July 19, 2024, 12:40am UTC](https://forums.sketchup.com/t/cant-download-anything-from-the-3d-warehouse-or-preview-warehouse-models-in-3d/282095/1 "2024-07-19T00:40:44Z")

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Everytime I try to download something from the warehouse I get a notification saying the “file wasn’t available on site” like this:  
 ![image](https://global.discourse-cdn.com/sketchup/original/3X/2/9/29da9666715fdb08b9221fa2b05202d33db9a406.png)

And when I try to view it in 3D in the preview tab, an error window pops up saying “The specified model could not be loaded”

I tried previewing and downloading models in both versions but get the same results each time. Today is this the first time this has happened and I haven’t downloaded anything from the warehouse or even used sketchup in a week or two so I doubt the problem’s that I reached a limit downloads or anything…

Please help, my model’s due today and I’m getting worried

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [July 19, 2024, 12:55am UTC](https://forums.sketchup.com/t/cant-download-anything-from-the-3d-warehouse-or-preview-warehouse-models-in-3d/282095/2 "2024-07-19T00:55:46Z")

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There’s a limit to the number of SketchUp models you can get from the 3D Warehouse if you aren’t a paid subscriber.

> [@johara](#):
>
> I use a free 2021 Sketchup

Does that mean you are using a cracked version?

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**Author:** ![johara](https://avatars.discourse-cdn.com/v4/letter/j/8e7dd6/32.png) [@johara](https://forums.sketchup.com/u/johara)\
**Post date:** [July 19, 2024, 1:05am UTC](https://forums.sketchup.com/t/cant-download-anything-from-the-3d-warehouse-or-preview-warehouse-models-in-3d/282095/3 "2024-07-19T01:05:38Z")

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(post deleted by author)

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**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\
**Post date:** [July 19, 2024, 1:07am UTC](https://forums.sketchup.com/t/cant-download-anything-from-the-3d-warehouse-or-preview-warehouse-models-in-3d/282095/4 "2024-07-19T01:07:05Z")

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> [@johara](#):
>
> Yeah as a backup

Using cracked software is illegal. You’ve come to the wrong place for help.