Cannot work 'REACHED MAXIMUM NUMBER OF ATTEMPTS"

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Trimble - you can do better than this.

users cannot work.

That message is frustrating because it doesn’t show the number of attempts or the timeperiod you need to wait.

One can bypass this by following the ‘forgotten’ password procedure . ( btw, you can use the same password)

The user has enable multi factor authentication and should have received an sms…

SMS messages never came in.

this isn’t the first time this has happened to multiple users.
another fun example:
SMS came in late - by that time the request token expired, tried again - “reached maximum number of attempts” - fun loop especially if the user is on a deadline.

next: disable 2FA