# Cannot use Add location **URL:** \ **Category:** SketchUp for Schools\ **Created:** [September 19, 2026, 10:43am UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054 "2026-09-19T10:43:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![hoontn](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@hoontn](https://forums.sketchup.com/u/hoontn)\ **Post date:** [September 19, 2026, 10:43am UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/1 "2026-09-19T10:43:00Z")
I can’t even put a ubicación, it’s come me error, I can’t work without it. ---
**Author:** ![TIG](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/tig/32/198_2.png) [@TIG](https://forums.sketchup.com/u/TIG)\ **Post date:** [September 19, 2026, 1:30pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/2 "2026-09-19T13:30:45Z")
I assume you mean ‘put’ a ‘location’ ? Please explain the details more fully. Your English word choice is an archaic one that no one will understand… I guess you mean ‘add..location’ ? What SketchUp version ? What operating system ? What errors do you get ? Can you share those… If the Ruby Console is open what errors are reported ? Share those… How are you attempting to do whatever it is, that gives you an error ? ---
**Author:** ![hoontn](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@hoontn](https://forums.sketchup.com/u/hoontn)\ **Post date:** [September 19, 2026, 2:34pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/3 "2026-09-19T14:34:57Z")
I am sorry, I mean add a location, I am using the sketchup for schools. ![IMG_0779](https://global.discourse-cdn.com/sketchup/original/4X/c/e/d/ced1be1bbe7973fe24ef742c1a52bdc2b0efc447.jpeg) ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [September 19, 2026, 2:39pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/4 "2026-09-19T14:39:38Z")
> [@hoontn](#): > > I am using the sketchup for schools. So you are a student under 18 years old using the web-based SketchUp for Schools? ---
**Author:** ![hoontn](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@hoontn](https://forums.sketchup.com/u/hoontn)\ **Post date:** [September 19, 2026, 2:49pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/5 "2026-09-19T14:49:20Z")
Yes, we are using SketchUp for Schools to make a project. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [September 19, 2026, 2:50pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/6 "2026-09-19T14:50:27Z")
Perhaps @CaseyG can offer some help although he may not be back until Monday. ---
**Author:** ![hoontn](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@hoontn](https://forums.sketchup.com/u/hoontn)\ **Post date:** [September 19, 2026, 2:54pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/7 "2026-09-19T14:54:55Z")
```auto ``` How could I get in touch with him? ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [September 19, 2026, 2:59pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/8 "2026-09-19T14:59:24Z")
I pinged him so he will see this thread the next time he signs in to the forum. It is the weekend, though. He’s probably not at work until Monday. ---
**Author:** ![CaseyG](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@CaseyG](https://forums.sketchup.com/u/CaseyG)\ **Post date:** [September 21, 2026, 2:57pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/9 "2026-09-21T14:57:15Z")
Hi everyone, thanks for the posts and thanks for the @ to get my attention. I just ran a quick test to see if the servers are working and they seems to be working just fine so if you are still seeing an error message, my guess is that something is blocking the connection on your end. Are you running any third-party firewalls or other security software that might be blocking the connection? ---
**Author:** ![hoontn](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@hoontn](https://forums.sketchup.com/u/hoontn)\ **Post date:** [September 22, 2026, 7:10am UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/10 "2026-09-22T07:10:21Z")
Well, whenever I try to open SketchUp in Safari, it asks me if I want to allow a pop-up window. If I don’t allow it, I can’t open SketchUp at all. On the other hand, in the application, I can’t create a project because it doesn’t recognize my school email address, and it also doesn’t let me use the SketchUp for Schools features. There is no problem with the network connection. ---
**Author:** ![Elmtec-Adam](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/elmtec-adam/32/120483_2.png) [@Elmtec-Adam](https://forums.sketchup.com/u/Elmtec-Adam)\ **Post date:** [September 22, 2026, 11:00am UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/11 "2026-09-22T11:00:38Z")
> [@hoontn](#): > > Well, whenever I try to open SketchUp in Safari, it asks me if I want to allow a pop-up window. If I don’t allow it, I can’t open SketchUp at all I think that might be a clue - sketchup is trying open a window so it can work and you won’t let it ---
**Author:** ![hoontn](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@hoontn](https://forums.sketchup.com/u/hoontn)\ **Post date:** [September 22, 2026, 3:08pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/12 "2026-09-22T15:08:16Z")
But after I allow them for the pop-up window, I can’t still use the add location. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [September 22, 2026, 3:10pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/13 "2026-09-22T15:10:15Z")
> [@hoontn](#): > > Well, whenever I try to open SketchUp in Safari, Try using Chrome instead. > [@hoontn](#): > > and it also doesn’t let me use the SketchUp for Schools features. Are you a primary school student? ---
**Author:** ![hoontn](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@hoontn](https://forums.sketchup.com/u/hoontn)\ **Post date:** [September 22, 2026, 3:12pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/14 "2026-09-22T15:12:33Z")
I’m not primary school student. ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [September 22, 2026, 3:13pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/15 "2026-09-22T15:13:36Z")
> [@hoontn](#): > > I’m not primary school student. SketchUp for Schools is for primary school students. ---
**Author:** ![Elmtec-Adam](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/elmtec-adam/32/120483_2.png) [@Elmtec-Adam](https://forums.sketchup.com/u/Elmtec-Adam)\ **Post date:** [September 22, 2026, 3:14pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/16 "2026-09-22T15:14:06Z")
The error you posted says you are not signed in with an authorized educational account. Was it working before? Has your school been authorised to use it? ---
**Author:** ![hoontn](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@hoontn](https://forums.sketchup.com/u/hoontn)\ **Post date:** [September 22, 2026, 3:30pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/17 "2026-09-22T15:30:01Z")
Yes, it is. They have been working with Sketchup for years. ---
**Author:** ![hoontn](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@hoontn](https://forums.sketchup.com/u/hoontn)\ **Post date:** [September 22, 2026, 7:40pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/18 "2026-09-22T19:40:41Z")
And know? ---
**Author:** ![hoontn](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@hoontn](https://forums.sketchup.com/u/hoontn)\ **Post date:** [September 22, 2026, 7:41pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/19 "2026-09-22T19:41:52Z")
Is there any another option to solucionate this problem? ---
**Author:** ![dezmo](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/dezmo/32/51058_2.png) [@dezmo](https://forums.sketchup.com/u/dezmo)\ **Post date:** [September 22, 2026, 8:23pm UTC](https://forums.sketchup.com/t/cannot-use-add-location/350054/20 "2026-09-22T20:23:31Z")
> **[SketchUp for Schools System Requirements](https://help.sketchup.com/en/sketchup-education/sketchup-schools-system-requirements)** > > To start using SketchUp for Schools, you need the following: > **[Setting Up as an Administrator](https://help.sketchup.com/en/sketchup-education/setting-administrator)** > > Before students can use SketchUp for Schools, an administrator needs to deploy the SketchUp app. Before deployment make sure that: > **[Setting Up as a Student](https://help.sketchup.com/en/sketchup-education/setting-student)** > > Students can start using SketchUp for Schools anytime after an administrator deploys the app for their domain. The easiest way to access SketchUp for schools is by navigating to edu.sketchup.com. Students can also access SketchUp for Schools using... [Next page](https://forums.sketchup.com/t/cannot-use-add-location/350054.md?page=2)