When I open a file that was created on a different device, I am unable to interact with it. It is comparable to when a dialog box opens, which means that you cannot interact with the program until it closes, just without the dialog box. This also means that I am unable to close the file without having to resort to using the task manager.
This only happens when I open a file from a different device. When I create a new file or open a file from my own laptop it works fine, but in all of the other files that I have tried so far, this problem occurs.
I have included the .skp file, and two recordings in the zip file, one from a new file, which works fine, and one from the file I included in the .zip.
The sounds you hear at the end of the clip of the new file were caused by me clicking on the old file on my second screen, this second screen is also the reason that you can only see part of the program in the second video. Sorry that it is a bit clunky, but I don’t have any recording software besides the one that comes with Windows.
I really hope you can help me, because this file is part of an assignment I have to hand in on Wednesday.
Kind regards, Stijn
SketchUp Pro Technical Support.zip (4.0 MB)