# Cannot find login info or old models created in Sketchup Free **URL:** \ **Category:** SketchUp Free\ **Tags:** technical-problems\ **Created:** [February 3, 2024, 3:59am UTC](https://forums.sketchup.com/t/cannot-find-login-info-or-old-models-created-in-sketchup-free/258100 "2024-02-03T03:59:25Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![lobomute](https://avatars.discourse-cdn.com/v4/letter/l/f0a364/32.png) [@lobomute](https://forums.sketchup.com/u/lobomute)\ **Post date:** [February 3, 2024, 3:59am UTC](https://forums.sketchup.com/t/cannot-find-login-info-or-old-models-created-in-sketchup-free/258100/1 "2024-02-03T03:59:25Z")
Hello, I made a few models on February 12, 2022. I took screen shot of the models, and have them saved as images on my computer. Screenshots taken around 3:33pm central time on Feb 12, 2022. Fast forward to today, almost 2 years later. I try logging in and Sketchup doesn’t recognize any of my usual email addresses. I tried a gmail address and a hotmail address, and sketchup told me I didn’t have an account. I then tried each login option just to check if my models existed there… Gmail, Apple, and Microsoft… No models found. I havent used any other email addresses in much longer than 2 years, so I cant understand where my models went unless Sketchup Free deletes automatically. Any help/suggestions appreciated ---
**Author:** ![tweenulzeven](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@tweenulzeven](https://forums.sketchup.com/u/tweenulzeven)\ **Post date:** [February 3, 2024, 10:27am UTC](https://forums.sketchup.com/t/cannot-find-login-info-or-old-models-created-in-sketchup-free/258100/2 "2024-02-03T10:27:07Z")
Since you are on MAC, maybe you used “hide my email” and if so you would have to do that again… ---
**Author:** ![colin](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/colin/32/70101_2.png) [@colin](https://forums.sketchup.com/u/colin)\ **Post date:** [February 3, 2024, 4:06pm UTC](https://forums.sketchup.com/t/cannot-find-login-info-or-old-models-created-in-sketchup-free/258100/3 "2024-02-03T16:06:17Z")
Try the Sign in with Apple option, as @tweenulzeven suggests. I could only find the new Free subscription under your name or email that you use in the forum. Your older account may have been under a different name well as different email. ---
**Author:** ![MikeWayzovski](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/mikewayzovski/32/98346_2.png) [@MikeWayzovski](https://forums.sketchup.com/u/MikeWayzovski)\ **Post date:** [February 3, 2024, 5:59pm UTC](https://forums.sketchup.com/t/cannot-find-login-info-or-old-models-created-in-sketchup-free/258100/4 "2024-02-03T17:59:38Z")
I don’t think that anything is deleted from the Trimble cloud, even when a file in a project gets deleted, one can restore it via the activity tab inside Trimble Connect. Only actively removing the project deliberately by the user will result in data loss (anyone with a free plan who signed up through SketchUp has a project called ‘SketchUp’ in the region related to the ip address) Using the Apple ID with ‘hide my email’ turned on will result in a Trimble ID with the [privaterelay.appleid.com](http://privaterelay.appleid.com) domain, not something to remember quit easily. You can check which sites or apps have used that in the past by going to [appleid.apple.com](http://appleid.apple.com) and check ‘login and security’ section \> Sign in with Apple. ---
**Author:** ![system](https://global.discourse-cdn.com/sketchup/original/3X/f/2/f2a121500b085ed60806607a82720b092d800bb3.png) [@system](https://forums.sketchup.com/u/system)\ **Post date:** [May 5, 2024, 10:00am UTC](https://forums.sketchup.com/t/cannot-find-login-info-or-old-models-created-in-sketchup-free/258100/5 "2024-05-05T10:00:25Z")
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