# Cannot contact the geo location service. Please check your internet connection and try again **URL:** \ **Category:** Pro\ **Tags:** geolocation\ **Created:** [September 1, 2018, 1:06pm UTC](https://forums.sketchup.com/t/cannot-contact-the-geo-location-service-please-check-your-internet-connection-and-try-again/76018 "2018-09-01T13:06:50Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![balgates26](https://avatars.discourse-cdn.com/v4/letter/b/b19c9b/32.png) [@balgates26](https://forums.sketchup.com/u/balgates26)\ **Post date:** [September 1, 2018, 1:06pm UTC](https://forums.sketchup.com/t/cannot-contact-the-geo-location-service-please-check-your-internet-connection-and-try-again/76018/1 "2018-09-01T13:06:50Z")
Hi, I’m using Sketchup pro 2018. When i want to add geo location it gives me a error message of “Cannot contact the geo location service. Please check your internet connection and try again.” But i have a internet connection in my desktop… eventhough i got this error. I uninstalled SU18 and reinstalled SU18, even i got that error. When I try SU 17, there also i got the problem. Kindly help me. Thanks in advance Regards, ![Geo%20location](https://global.discourse-cdn.com/sketchup/original/3X/1/3/1319bb0ce549535e6dbd2d502ead634e453d413a.png) Balachandar R ---
**Author:** ![DaveR](https://sea2.discourse-cdn.com/sketchup/user_avatar/forums.sketchup.com/daver/32/7601_2.png) [@DaveR](https://forums.sketchup.com/u/DaveR)\ **Post date:** [September 1, 2018, 1:10pm UTC](https://forums.sketchup.com/t/cannot-contact-the-geo-location-service-please-check-your-internet-connection-and-try-again/76018/2 "2018-09-01T13:10:08Z")
You’re the second person today to report this. I’ve just tested it in SU2018 and it works fine for me. It’s possible it is a server access issue. Where are you located? You could try clearing caches and see if that helps.