Cannot connect to 3D warehouse through my networki, but it works on 4G on my Phone


#1

For some reason, I cannot connect to 3D warehouse today (it was working yesterday) through my network. I have tried different devices and browsers in addition to through the app. ) But on my phone, it works on 4G , but not when connected to the network. Could anyone tell me why? I am on Verizon, and live in New York City.

Thanks!!

Adrian


#2

It seems likely that the issue may be related to your network connection and probably is not related to the SketchUp software. If possible you should try connecting to 3DWH from a different location to determine whether the problem continues to exist.


#3

Thanks for your reply! However I able to access other websites. So is it possible that only this one is slow ?


#4

are you trying from inside SU or from IE directly…
3D Warehouse is optimised for IE or Safari [on a mac] so may fail from other browsers…
make sure IE is up to date, clear your IE cache and try from inside SU…
john


#5

It doesn’t work from inside or outside SU. And for other browsers