Cannot add location

I am logged in and its says to resign to sketchup. I did that 3 times still nothing.

If you open the Welcome Window (Help menu > Welcome to SketchUp…), does it show you as being signed in?


The unfortunately common case is that someone clearly is signed in, and yet are asked to sign in when using add location. For most cases, signing out and in again, solves the problem.

There have been exceptions to that, in SketchUp for Schools in particular.

So, the important difference in this post is that it’s desktop, and yet the sign out and sign in again isn’t fixing the issue.

Having said that, it would be good to hear from bestabsdesign whether they did sign out successfully, then signed in successfully.